Voice reporting

Voice Statistics 101

Voice Statistics provides a closer examination of the call volume, team performance, individual accomplishments, as well as customer experience that callers get when getting in touch with your brand. If you navigate to Statistics -> Voice, you can se

Voice Agent Report

Voice Agent report provides comparative data on the individual performance of agents who communicate with customers via phone. In addition to Voice Overview report, analyzing metrics from this report helps you identify opportunities for enhancement o

Voice Overview Report

Voice Overview report provides an overall call volume as well as additional details of each call that can help you determine how to optimize your resources and what areas can be improved. Combined with Voice Agent report this will give you a clearer