WhatsApp 101
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound custome
WhatsApp FAQs
All Gorgias customers can add WhatsApp as a new channel to their helpdesk for free. WhatsApp tickets are that you reply to from your helpdesk are counted as billable tickets and counted toward your ticket usage. Usage costs are incurred through Whats
WhatsApp Message Templates
Message Templates are specific message formats that businesses can use to send notifications or customer care messages via WhatsApp. Message Templates can be sent out of WhatsApp's 24-hour customer service window, so you can start new conversations o
WhatsApp Phone Number Migration
You can migrate your WhatsApp phone number from other platforms (Zendesk, Twilio, etc) through the Gorgias Migration Wizard. To determine whether you should migrate your phone number or simply connect it to Gorgias instead please check the following:
WhatsApp Template Quality Rating
WhatsApp is implementing strict quality monitoring of WhatsApp templates - the quality score now includes read rates as the key factor, in addition to traditional metrics like blocks and reports. This process aims to improve engagement, and ultimatel
