Article Recommendation in Email (Retired)Updated 5 hours ago
Attention: Autoresponder Rules are no longer available for any new Gorgias accounts created after September 2024. This feature has been retired in favor of AI Agent. AI Agent is a more powerful, intelligent way to answer shopper’s questions, handle return requests and share tracking info. Learn more.
Article Recommendations on Email requires an active Automate subscription. It is only supported on stores that use Shopify, BigCommerce or Magento.
You can help your shoppers find answers to their questions with content from your Gorgias Help Center.
This Rules allows you to automatically reply to inbound email tickets by suggesting up to 3 relevant articles from your Help Center. It then closes the ticket based on the order/cancel, order/damaged, order/wrong, other/question, subscription/cancel, and discount/request intents.
Once installed, you can further customize the Rule by:
- Choosing the Help Center integration it should be tied to
- Excluding email addresses that shouldn't receive this auto-reply
- Changing the body of the message above the recommended article preview
- Changing the body of the message below the recommended article preview
