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BigCommerce 101Updated 2 months ago

BigCommerce is an e-commerce platform that provides software as a service (SAAS) to retailers. The company’s platform includes online store creation, search engine optimization, hosting, marketing and security.

Integrating with Gorgias allows you to perform the following tasks:

  • View BigCommerce customer and order information in Tickets
  • Easily access links to customer and order profiles
  • Use BigCommerce variables in Macros 
  • Prioritize Tickets based on customer data and create other workflows by using BigCommerce customer data in Rules
  • Create and duplicate orders from your Gorgias dashboard
  • Refund orders directly from Gorgias


How do I install Gorgias Chat on my BigCommerce store?

You will want to follow the custom installation instructions that can be found here.

Can I connect more than one BigCommerce store to the same account?

Yes, one Gorgias account can have multiple BigCommerce stores. The installation process will have to be done on each store individually. 

However, one BigCommerce store can only be connected to one Gorgias account.

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