Change your billing address and tax infoUpdated 11 days ago

Gorgias uses your billing information to create and send invoices to the correct person or business. The email address listed in your billing information will receive an email with an invoice at the start of each new billing period.

Your billing information may also be used to verify your payment method (to prevent fraud). It is also a common requirement for tax compliance.

You can update and change your billing information in Gorgias on the Billing & usage page.

Requirements

• You must be an Admin user to change billing and tax info

Updating your billing information

1. Go to Settings > Billing & usage, then select Payment information
2. Select Update Information
3. Enter the details of your address
4. Select Save Billing Information to finish

Adding your VAT or GST number

Some countries require businesses to register for Value Added Tax (VAT) ID, also known as Goods and Services Tax (GST) in certain locations. The VAT or GST number is a unique identifier that different countries’ tax authorities issue for the collection of tax.

Requirements to obtain a tax ID vary by country. However, Gorgias is legally required to collect tax IDs and charge taxes on your subscription in the following jurisdictions:

• Canada (HST or GST/PST/QST)
• European Union member states (VAT ID)
• Australia (ABN)

You can enter your tax ID by updating your billing address in Gorgias. By entering your tax information, you are agreeing to take on the tax requirements for your purchase.

Taxes charged for your subscription appear as a separate line on your invoices.

1. Go to Settings > Billing & usage > Payment information
2. Under Billing address, select Update address
3. Select a country from the dropdown menu
4. Enter your tax ID
5. Select Save Billing Information to finish