Billing and usage
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgi
Add or change your payment method
Your Gorgias subscription is paid using your primary payment method. You can change your payment method or add a new payment method on the Billing & usage page. You have several options to pay your Gorgias subscription. Some payment options are based
Change your billing frequency or billing date
When you add a payment method to start your subscription with Gorgias, you can choose to pay on either a monthly or yearly basis. If you need to change your billing frequency, go to the Billing & usage page in your account. If you pay for Gorgias via
Change your billing address and tax info
Gorgias uses your billing information to create and send invoices to the correct person or business. The email address listed in your billing information will receive an email with an invoice at the start of each new billing period. Your billing info
Billing & usage page
Once you have an account with Gorgias, you can manage it under Settings → Account -> Billing & usage where you can see three tabs: Usage & Plans, Payment Information, and Payment History. Here you can manage your subscription for the helpdesk, as wel
Cancel an account
To cancel the account, navigate to Settings -> Account -> Billing & usage and click on the Manage button in your Helpdesk card. When the card opens, click on the Cancel auto-renewal option. When requesting an account cancellation, you'll be prompted
How to download and view your invoices
Your invoices give you the full details and cost breakdown of your Gorgias subscription for a given billing period. At the start of each billing period, the billing contact listed in your account’s payment information receives an email with a copy of
Legacy pricing for Helpdesk and AI Agent subscribers
When you subscribe to Gorgias’s helpdesk and AI Agent products, you are charged for your subscription based on your usage of tickets and automated interactions. How your usage of tickets and automated interactions is counted depends on the pricing mo
