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Billing and usage


Subscription plans

Gorgias billing is based on either a monthly or annual subscription. The subscription plans are based on billable ticket count and integration count.How it worksOnce you are a Gorgias customer you can manage your subscription on the path Settings ->

Billable tickets

A billable ticket is a ticket that received a response either from an agent or a rule. If a customer sends a message via one of the integrated channels and an agent/rule responds to them, then that ticket is counted as a billable ticket. Additional m

Billing and usage page

Once you are a Gorgias customer you can manage your subscription on the path Settings → Billing & Usage. Here you are able to see your payment history, billing cycle, billable usage, and you can also change your plan and update your payment informati

Cancel an account

From the Billing and Usage page in your account, you can request an account cancellation. When requesting an account cancellation, you will be prompted with a couple of questions. This helps us understand how we can improve the experience. Once submi


You will receive an invoice via email that includes the details of your subscription with every billing cycle. This invoice will be sent to the billing email address that's available on your account in Settings > Billing & Usage > Payment History, wh