Gorgias’s helpdesk and AI Agent subscriptions, including Voice and SMS add-ons, are charged based on usage. In this article, we explain how we determine what counts as a billable events for our different subscriptions and add-ons. Your base Helpdesk
Your Gorgias subscription is paid using your primary payment method. You can change your payment method or add a new payment method on the Billing & usage page. You have several options to pay your Gorgias subscription. Some payment options are based
When you add a payment method to start your subscription with Gorgias, you can choose to pay on either a monthly or yearly basis. If you need to change your billing frequency, go to the Billing & usage page in your account. If you pay for Gorgias via
Gorgias uses your billing address to create and deliver invoices to the correct person or business. Your billing address helps verify your payment method (to prevent fraud). It is also a common requirement for tax compliance. You can update and chang
Once you have an account with Gorgias, you can manage it under Settings → Account -> Billing & usage where you can see three tabs: Usage & Plans, Payment Information, and Payment History. Here you can manage your subscription for the helpdesk, as wel
To cancel the account, navigate to Settings -> Account -> Billing & usage and click on the Manage button in your Helpdesk card. When the card opens, click on the Cancel auto-renewal option. When requesting an account cancellation, you'll be prompted
You'll receive a monthly invoice that includes the details of your subscription with every billing cycle to the billing email address that's under Settings -> Account -> Billing & usage -> Payment information -> Billing address, which you can change
