Change your billing frequency or billing dateUpdated 24 days ago

When you add a payment method to start your subscription with Gorgias, you can choose to pay on either a monthly or yearly basis. If you need to change your billing frequency, go to the Billing & usage page in your account.

If you pay for Gorgias via Shopify, you pay for your subscription according to Shopify’s 30-day cycle for app charges. To pay on a yearly cycle, you can also change your billing frequency on the Billing & usage page in Gorigas.

Change your billing from monthly to yearly

If you’re currently billed monthly for your Gorgias subscription, you can change your frequency to yearly on the Billing & usage page. Changing your frequency applies to all Gorgias products that you subscribe to.

If you want to change from yearly back to monthly, contact our [email protected] for assistance.

1. Go to Settings > Billing & usage > Payment information
2. Select Change Frequency
3. Select Yearly
4. Select Update subscription to finish

Change your billing date

Whether you pay monthly or yearly, your billing date is the same day that you were first charged for your subscription. For example, if you started a monthly subscription on December 5, your billing date is the 5th of each month.

If you want to change your billing date, message us at [email protected].

What happens after you change your billing frequency or billing date?

When you change your billing frequency or your billing date, you will be charged a prorated amount based on your new billing cycle.

For example, if you change your monthly billing frequency (December 5 – January 5) to yearly on December 15, 2024, you will be charged a yearly amount for the period Dec 15 2024 – Dec 15 2025. Any unused time from your monthly billing cycle (Dec 15 – Jan 5) will be deducted from the charge.