Gorgias logo
Gorgias logo

All articles

Create new scenarioUpdated 4 months ago

When you navigate to Automate -> your store -> Order Management -> Report order issue, you can delete pre-made scenarios by clicking on them, scrolling to the bottom of the page, and clicking Delete Scenario.

You can also create your own scenarios here rather than using the default ones - for example, a custom workflow for Order Feedback - by clicking on Create Scenario in the top right corner.

This way you can collect feedback in regards to the orders or, if the customer is satisfied, you can send them directly to your review portal by placing a link into the response box.

When you change your Chat language, Order Management will change to match it.
Was this article helpful?
Yes
No