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ExportsUpdated a month ago

You can export some statistics from your Statistics page or tickets from your helpdesk into a CSV file using bulk actions.

Each row of the file will contain information about the ticket, including the Tags, the related satisfaction survey, and other useful information.

Here's the full list of fields that are included in the export:

  • Ticket id
  • Tags
  • Initial channel
  • Last used integration name
  • Last used integration type
  • Created by an agent
  • Subject
  • Creation date
  • Closed date
  • Survey score
  • Survey replied date
  • Assignee name
  • Assignee email
  • Customer email
  • Customer name
  • Customer last Shopify order
  • First response time
  • Resolution time
  • Number of agent messages
  • Number of customer messages
  • Ticket fields

Each export can contain up to 1 million tickets - if you attempt to run an export on a View that contains more tickets, it'll automatically stop at that limit.

Once the export is ready, you'll receive an email containing a link to the generated file with tickets sorted in the same order as the View from which you started it. That CSV will be downloadable during the next 14 days. 

Our system usually takes 1 hour to export up to 100.000 tickets. So for 1 million tickets, the export can last up to 10 hours.

You can request an export of something else by going to our Statistics and Reporting Flow in the Chat widget (on your helpdesk, not here in the Help Center), and then choosing Exports.
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