Gorgias Teams
Once you've added your colleagues as users, you can then add them to relevant teams as well!
How it works
Maybe you want your Gorgias Teams to reflect your real-life teams, or you want to check statistics for a specific group of colleagues (1), or you want to assign certain views to a specific group of people only (2), have some rules affect specific teams only (3)...


These are just some of the examples, but the possibilities are endless! For example, check out this article on the Auto-Assign feature.
Setup instructions
1. To create your first team, please find the option on the path Settings > Teams > Create Team, as shown below:

2. Now you can give your team a name, an icon, and a short description of their tasks as well. Once you're happy with the setup, click 'Save':


4. Once you've added some users, you'll notice that you can further edit their profiles from this page as well, by simply clicking anywhere next to their name:


Remove users
Auto-assign rule from team creation
You can now directly create a rule assigning tickets to the team you’ve just created.
Up until now, if you wanted to setup auto-assignment for your team you needed to manually access the rules and set up a rule. In order to make this process more straight-forward, we have added a simplified rule creation step in the team creation flow. Once created, the rule is accessible in the rules settings.
This is how it works: