Once you've added your colleagues as users, you can then add them to relevant groups of users - teams - as well. Teams are a great way to make sure that the right tickets are going to the right group of people - this is especially useful in multi-bra
1. Navigate to Settings -> Users & Teams -> Teams. 2. Click on the Create Team button. 3. Select an emoji, write a name and description, and select the users you want to add to the team (the emoji and description are optional). 4. Click on the Create
1. Navigate to Settings -> Users & Teams -> Teams. 2. Click on the team you want to delete. 3. Go to the Settings tab. 4. Click on Delete Team and Confirm.
You can add the same user to more than one team. Also, if you remove a user from a team, it won't delete their user profile - they need to be deleted from the Users section. 1. Go to Settings -> Users & Teams -> Teams. 2. Click the team you want to a
Auto assignment behavior controls if tickets are automatically assigned to a team based on certain conditions - like when a new ticket is created via Chat -> assign to the Support team. This can be especially useful if you have specific teams dedicat
