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Introducing: Multiple store management in GorgiasUpdated an hour ago

With Gorgias, you can manage all of your customer interactions — like emails, chats, and phone calls — from a single platform. If your brand has multiple ecommerce stores connected to Gorgias, you can view and manage each store’s setup from a single, centralized location, and configure unique settings for each store.

View your stores

The store management page lists all the ecommerce stores you’ve connected to your Gorgias Helpdesk. Here, you’ll find the Store Name, Store URL and an icon for each of the channels that are enabled for the store.

  1. From your helpdesk, click the Settings icon in the bottom-left corner.
  2. In the sidebar, scroll to Account, then select Store Management.
  3. Review your list of stores, and hover over the icons in the Channels column to confirm which channels are already set up.

Manage stores

Select a store from the list to view and manage the ecommerce integration details, data sharing between your store and Gorgias, and the channels configured for that store.

  1. From the store management page, select the store you’d like to manage.
  2. Depending on the ecommerce platform you’ve connected, you’ll see different options in the General tab:

    • For Shopify stores, you can review your store URL and Sync Customer notes with Shopify or Enable customer matching with Shopify.
    • For Magento 2 stores, you can review your store URL and reveal, edit, or delete the values for Consumer key, Consumer secret, Access token or Access token secret.
    • For BigCommerce stores, you can review your store URL.

  3. Click the Channels tab to assign or un-assign the channels you use to communicate your customers.

Note: We’re gradually releasing improvements to the store management page to provide a more streamlined experience. Stay tuned for updates! 


Store settings

Filter Views by store

You can create Views in your helpdesk to group tickets from the same store in one place.

  1. From your helpdesk, click the Tickets icon in the navigation bar.
  2. Click the plus icon next to either Shared views or Private views, then select Create view.
  3. Add a name for the View, and select an emoji, if you’d like.
  4. Click Add Filter, then select Store from the menu.
  5. Select an operator, then select a value.
  6. Click Create View.

Learn more about creating and managing views.

Filter statistics by store

Filter your helpdesk statistics to monitor support performance for a single store.

  1. From your helpdesk, click the Statistics icon in the navigation bar.
  2. Select a dashboard from the sidebar.
  3. Click +Add Filter, then select Store from the menu.
  4. Select an operator, then select a value.

Learn more about monitoring helpdesk statistics.

Set Custom Business Hours

When you have multiple stores connected to Gorgias, you can configure unique Business Hours for each support channel connected to each of your stores.

  1. From your helpdesk, click the Settings icon in the bottom-left corner.
  2. In the sidebar, locate Ticket management, then select Business Hours.
  3. Under Custom Business Hours, click the + Add Custom Business Hours button.
  4. Add a name, timezone and schedule for your business hours.
    • For 24-hour coverage, set the start time to 12:00AM and the end time to 11:59PM.
  5. In the Integrations section, search for and select the integrations that should follow this schedule.
  6. Click Add Business Hours. To add another custom schedule, click + Add Custom Business Hours.

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