Introducing: Multiple store management in GorgiasUpdated 9 days ago
With Gorgias, you can manage all of your customer interactions — like emails, chats, and phone calls — from a single platform. If your brand has multiple ecommerce stores connected to Gorgias, you can view and manage each store’s setup from a single, centralized location, and configure unique settings for each store.
View your stores
The store management page lists all the ecommerce stores you’ve connected to your Gorgias Helpdesk. Here, you’ll find the Store Name, Store URL and an icon for each of the channels that are enabled for the store.
- From your helpdesk, click the Settings icon in the bottom-left corner.
- In the menu, locate to Workspace, then select Store.
- Review your list of stores, and hover over the icons in the Channels column to confirm which channels are already set up.
Manage stores
Select a store from the list to view and manage the ecommerce integration details, data sharing between your store and Gorgias, and the channels configured for that store.
From the store management page, select the store you’d like to manage.
Depending on the ecommerce platform you’ve connected, you’ll see different options in the General tab:
- For Shopify stores, you can review your store URL and Sync Customer notes with Shopify or Enable customer matching with Shopify.
- For Magento 2 stores, you can review your store URL and reveal, edit, or delete the values for Consumer key, Consumer secret, Access token or Access token secret.
- For BigCommerce stores, you can review your store URL.
Click the Channels tab to assign or un-assign the channels you use to communicate your customers.
Store settings
Filter views by store
You cancreate views in your helpdesk to group tickets from the same store in one place.
- From your helpdesk, click the dropdown menu in the navigation bar.
- Select Inbox.
- Click the plus icon next to either Shared views or Private views, then select Create view.
- Add a name for the view, and select an emoji, if you’d like.
- Click Add Filter, then select Store from the menu.
- Select an operator, then select a value.
- Click Create View.
Filter statistics by store
Filter your helpdesk statistics to monitor support performance for a single store.
- From your helpdesk, click the dropdown menu in the navigation bar.
- Select Analytics.
- Select a report from the sidebar.
- Click +Add Filter, then select Store from the menu.
- Select an operator, then select a value.
Set Custom Business Hours
When you have multiple stores connected to Gorgias, you can configure unique Business Hours for each support channel connected to each of your stores.
- From your helpdesk, click the Settings icon in the bottom-left corner.
- In the menu, locate Workspace, then select Business and holiday hours.
- Under Custom business hours, click Add custom business hours.
- Add a title, time zone and schedule for your business hours. • For 24-hour coverage, select 24/7 (always on) from the day drop-down menu.
- In the Integrations section, search for and select the integrations that should follow this schedule. To find a store's integrations quickly, use the Store filter.
- Click Add business hours. To add another custom schedule, click Add custom business hours.
Set holiday hours by store
If your stores serve different regions, they might close for different holidays. You can create holiday hours and assign them only to the integrations connected to the stores that observe that holiday. Other stores keep their regular hours.
- From your helpdesk, click the Settings icon in the bottom-left corner.
- In the menu, locate Workspace, then select Business and holiday hours.
- Click the Holidays & exceptions tab, then click Add holiday hours.
- Add a title, dates and schedule for the holiday.
- In the Integrations section, click the Store filter and select the store, then select the integrations that should follow this holiday.
- Click Add holiday hours.
