Rule Glossary: Customer and Self ServiceUpdated 14 days ago
Customer
Customer Data
This condition has been decommissioned temporarily while our developers are working on improving it.
Customer Email
The Rule will only trigger if the customer's email is a specific one.
Customer Other Integrations
This condition has also been decommissioned temporarily while our developers are working on it.
Self Service
The following options are available to accounts with an active AI Agent subscription.
Order Management Flow
This option will help you tag/assign/reply to any of your Order Management inquiries managed within your Automate settings.
If you have this enabled for more than one store or more than one channel, we advise adding the message integration condition as well to target appropriate tickets.
Self-Service Store
This condition detects tickets created via Order Management in the Help Center connected to your store, so you can tag them and adequately prioritize them.
