Rule Glossary: Customer and Self ServiceUpdated 3 days ago

Customer

Customer Email

The Rule will trigger based on the specified email value.

Customer Fields

The Rule will trigger based on the specified Customer Field(s).

Customer Other Integrations

This condition has been temporarily decommissioned while our developers work to improve it.

Customer Data

This condition has been temporarily decommissioned while our developers work to improve it.

Self Service

The following options are available to accounts with an active AI Agent subscription.

Order Management Flow

This option will help you tag/assign/reply to any of your Order Management inquiries managed within your Automate settings.

If you have this enabled for more than one store or more than one channel, we advise adding the message integration condition as well to target appropriate tickets.

Self-Service Store

This condition detects tickets created via Order Management in the Help Center connected to your store, so you can tag them and adequately prioritize them.