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AI Agent

AI Agent is an autonomous support assistant designed specifically for ecommerce brands. AI Agent sends personalized, high-quality responses to resolve customer requests and answer questions.

Intro to AI Agent

AI Agent is an autonomous support assistant designed specifically for ecommerce brands. Trained on your store’s Shopify data, policies, and brand guidelines, AI Agent responds to customer emails with personalized, high-quality answers.

Set up and go live with AI Agent

This article covers how to set up AI Agent to start answering customer emails for your store. You can onboard AI Agent with a series of plug-and-play tasks to give it access to your Shopify order data, knowledge about your products and store policies

Customize how AI Agent behaves

You can customize how AI Agent behaves so that it responds to customer emails in a consistent way that aligns with your brand’s unique needs and ways of working. Just a like how you would onboard a human agent, you can instruct AI Agent on:. Use tone

Allow AI Agent to perform Actions

Actions are tasks that AI Agent can perform on your behalf in connected ecommerce tools to resolve common and repetitive asks from your customers, like cancelling an order or updating a shipping address. Typically these types of requests require a ma

AI Agent best practices

AI Agent is tailored to your brand's identity. It learns and adapts to provide personalized support, ensuring every interaction reflects your brand's values, policies and tone. It also evolves and improves through your continuous QA. The best way to