AI Agent

AI Agent is an autonomous assistant for support and sales, specifically designed for ecommerce brands. AI Agent sends personalized, high-quality responses to help shoppoers find and buy products, answer order-related questions and resolve tickets.

Articles

Intro to AI Agent for Support

AI Agent is an autonomous support assistant designed specifically for ecommerce brands. Trained on your store’s Shopify data, policies, and brand guidelines, AI Agent responds to customer emails with personalized, high-quality answers.

Intro to AI Agent for Sales (beta)

AI Agent for Sales is an autonomous, personal shopping assistant that helps shoppers find and buy products on your Shopify store. When Sales is enabled, AI Agent provides proactive, personalized recommendations and discounts through Gorgias Chat to i

Set up and go live with AI Agent

This article covers how to set up AI Agent to start answering customer emails for your store. You can onboard AI Agent with a series of plug-and-play tasks to give it access to your Shopify order data, knowledge about your products and store policies

Set up and use AI Agent on Chat (beta)

When you set up AI Agent for your store, you can choose to connect it to your Chat channels. For stores with a high volume of Chat tickets, enabling AI Agent on Chat allows you to automate repetitive tickets for your team and gives shoppers relevant

Onboard AI Agent with knowledge sources

Knowledge is essential for AI Agent to respond confidently to questions and fully resolve shoppers’ inquiries on your behalf. Like a new employee, you can onboard AI Agent with knowledge about your products, your brand voice, processes, FAQs and stor

Customize how AI Agent behaves

You can customize how AI Agent behaves so that it responds to shoppers in a way that's consistent and matches your brand’s way of working. Just a like how you would onboard a human agent, you can instruct AI Agent on:. Use tone of voice to instruct A

Change AI Agent's sales settings (beta)

When a shopper visits your website, AI Sales Agent observes their shopping activity and interest level in order to intelligently engage in pre-sales conversations. You can control how AI Agent shows up to these conversations by adjusting its persuasi

How to coach AI Agent and give feedback

Just like you would with human agents on your team, coaching and providing feedback is a critical part of improving AI Agent’s effectiveness. You can give feedback directly on the messages that AI Agent provides to customers in your tickets. When rev

Test how AI Agent responds to customer questions

Once you’ve set up AI Agent with knowledge from your Help Center or website, created Guidance and enabled Actions, you can use the test environment to try out AI Agent. The test environment is a controlled space where you can simulate real interactio

Review AI Agent's support performance

You can measure AI Agent’s support performance using Gorgias’ detailed reports. By looking at the AI Agent Support page in your Statistics, you can review how the AI scores in terms of First Response Time (FTR), CSAT, one-touch tickets and other key

Review AI Agent’s sales performance (beta)

You can measure AI Agent’s sales performance using Gorgias’ detailed reports. By looking at the AI Agent Sales page in your Statistics, you can review how effective the AI’s conversations have been based on key metrics like influenced revenue (GMV),

Best practices: prepare AI Agent for sales conversations (beta)

You can enable Sales skills for AI Agent to help drive revenue by engaging visitors to your online store. Like an in-store sales assistant, AI Agent assists shoppers with personalized sales interactions, recommending products, answering questions, an