AI Agent

AI Agent is an autonomous support assistant designed specifically for ecommerce brands. AI Agent sends personalized, high-quality responses to resolve customer requests and answer questions.

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Intro to AI Agent

AI Agent is an autonomous support assistant designed specifically for ecommerce brands. Trained on your store’s Shopify data, policies, and brand guidelines, AI Agent responds to customer emails with personalized, high-quality answers.

Set up and go live with AI Agent

This article covers how to set up AI Agent to start answering customer emails for your store. You can onboard AI Agent with a series of plug-and-play tasks to give it access to your Shopify order data, knowledge about your products and store policies

Set up and use AI Agent on Chat (Beta)

When you set up AI Agent for your store, you can choose to connect it to your Chat channels. For stores with a high volume of Chat tickets, enabling AI Agent on Chat allows you to automate repetitive tickets for your team and gives shoppers relevant

Customize how AI Agent behaves

You can customize how AI Agent behaves so that it responds to customer emails in a consistent way that aligns with your brand’s unique needs and ways of working. Just a like how you would onboard a human agent, you can instruct AI Agent on:. Use tone

Use Actions to connect AI Agent with other tools and automate tasks

Actions are tasks that AI Agent can perform on your behalf in connected ecommerce tools to resolve common and repetitive asks from your customers, like cancelling an order or updating a shipping address. Typically these types of requests require a ma

How to coach AI Agent and give feedback

Just like you would with human agents on your team, coaching and providing feedback is a critical part of improving AI Agent’s effectiveness. You can give feedback directly on the messages that AI Agent provides to customers in your tickets. When rev

Test how AI Agent responds to customer questions

Once you’ve set up AI Agent with knowledge from your Help Center or website, created Guidance and enabled Actions, you can use the test environment to try out AI Agent. The test environment is a controlled space where you can simulate real interactio

Review AI Agent's performance in your Statistics

When you set up AI Agent to autonomously handle customer inquiries on Email and Chat, you can then use the AI Agent report to get full visibility into how AI Agent performs compared to the rest of your team. Open AI Agent report in your Statistics. U