149 Results for "AI Agent"
Article Recommendation in Email (deprecated)
... you can use Autoresponder Rules until January 30, 2026. After this date, the feature will stop working. Brands with Shopify stores should use AI Agent to automate responses instead. Requirements You must have an active AI Agent subscription to use Autoresponder Rules You must have Lead, Admin ...
Support Performance Statistics
... days, Channels, Satisfaction, and the Help Center for a complete picture of the Support you provide. The report also takes into account AI Agent's performance. You can also check out how all these metrics are calculated in our dedicated article. Sections Overview The Overview page ...
Rule Glossary: Customer and Self Service
... This condition has been temporarily decommissioned while our developers work to improve it. Self Service The following options are available to accounts with an active AI Agent subscription. Order Management Flow This option will help you tag/assign/reply to any of your Order Management inquiries managed within ...
About Managed Ticket Fields
... Outcome → AI Agent uses this field to indicate the outcome of tickets that it handles (for example, handover, closed or snoozed) AI Agent Sales Opportunity → AI Agent uses this field to categorize tickets where its Shopping Assistant skills were used to engage with shoppers AI Agent ...
Review ticket quality in the Auto QA report
... , you can then use the Auto QA report to understand the overall quality of your teams’ tickets and identify opportunities to coach individual agents and increase compliance. Requirements You must have an active AI Agent subscription You must be a Team Lead or Admin to view the Auto ...
Deflect Gorgias chat conversations with an automated interaction
... able to start a chat conversation, or submit a request to your team if offline capture is active. Requirements You must have an active AI Agent subscription (to access automation features) Owners, Admins and Leads can enable automated interactions Require automated interactions To require an automated ...
Analyze your Flows drop-off performance
... help resolve common questions — and ultimately increase your number of automated interactions. Requirements To access automation features like Flows, you must have an active AI Agent subscription You must have Admin or Lead permissions to see Flow Analysis Open your Flow Analysis You can find and access the Analysis ...
Agent Performance report
... , resolution time, ticket handle time, message sent, one-touch tickets, and more. The report also includes performance metrics for AI Agent. Requirements Any role in Gorgias can view this report Only Team Leads and Admins can download data Open and filter data in the ...
