Return Flow with Loop ReturnsUpdated 2 months ago

You can connect your Loop Returns integration with the Return Order option in Order Management.

When your shoppers are using the Return an order option in your Chat, Help Center, or Contact Form and you have Loop Returns connected to the Flow, they'll be redirected to the Loop Returns portal as soon as they click the Return button on the next page.

Shopper experience

Chat

1. The customer accesses the Track and manage my orders section in your Chat.

2. They select Return an order.

3. Once they choose the order they want to return on the next page, they click on Return and are redirected to the Loop Returns portal, where they'll already be logged in and have a preview of their orders so they can pick the one they want to return.

Help Center

1. The visitor clicks on the Return option at the top of the Help Center.

2. They pick the order they want to return.

3. Once they click Return there, they're once again on the Loop Returns portal where they'll already be logged in and have a preview of their orders so they can pick the one they want to return.