55 Results for "Automation rules"
Gorgias Analytics: Insights reports
... tickets during the selected period, with a count per intent. This table can be downloaded. Tip: Intents can be used as conditions in rules and macros to automatically route or respond to common ticket types. Use this report to identify the best candidates for automation. Download report data ...
Let AI Agent autofill tags and ticket fields
... or ticket field value that AI Agent adds to a ticket. Can I use this feature to improve automations? Definitely! 🎉 When ticket fields and tags are used consistently, you can use them to power Rules, create Views, and get reliable insights from your reports.
AI Agent explained
... use when replying to tickets manually. Can I use rules with AI Agent? Yes. Rules and AI Agent can run on the same tickets — rules apply your conditional logic for tagging, routing, and other ticket actions, while AI Agent handles the conversation itself. See use rules ...
Set up and use AI Agent on Chat
... Article Recommendations are automatically disabled to create a better experience for shoppers and avoid conflicting messages with AI Agent. If you've created custom Rules to automatically reply to messages on Chat (for example, sending “Hey, thanks for your message” when a shopper starts ...
Enable AI Agent on SMS
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Once you set up AI Agent for your store, you can choose to enable it for SMS conversations so it can help shoppers ...
Enable AI Agent on WhatsApp (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta: AI Agent on WhatsApp is currently in open beta. Some capabilities are still in development. Feature behavior and plan availability are subject ...
Launch guide for Gorgias admins
Welcome to Gorgias — an AI-powered customer experience platform built for ecommerce brands. To create the best possible experience for your team, it’s important to prepare your helpdesk to handle customer requests. This includes setting up channels for incoming requests, connecting your ecommerce store to ...
Enable AI Agent on Instagram and Facebook Messenger (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta: AI Agent on Instagram and Facebook Messenger is currently in open beta. Some capabilities are still in development. Feature behavior and plan ...
