These Rules will automatically close and tag tickets. General Automatic OOO replies Use case: Automatically close tickets that are automated out-of-office replies. Example: Non-support tickets Use case: Automatically close tickets that aren't genuine support inquiries - notifications from Shopify ...
... way to structure your shopper questions before they reach your inbox. More standardization in information collections means it's easier for you to start automating. It's natively integrated with your helpdesk, which means it is synced with your customer database. The Rules you set up to ...
... Klaviyo setup and Klaviyo SMS. If one of your products receives a review with a rating lower than your predetermined threshold, it triggers an automatic ticket creation in Gorgias containing the review. Without leaving the ticket, you have a full overview of all Klaviyo attributes and other relevant ...
... precaution in order for that email to reach your customer. What is the Tag tickets with Gmail categories setting? This setting relates to the automatic tagging that happens in your Gmail inbox for Social, Promotions, Updates, and Forums: When enabled, Social, Promotions, ...
... might have handover topics that relate to: Product Recommendations, Out of stock, Sizing Review excluded topics → if you’ve enabled a Rule to Prevent AI Agent from answering, you should remove or modify topics in the Rule that might prevent AI Agent from having sales ...
... tickets ignored by AI Agent Note: you will only see the Ignore View if you decide to use the Prevent AI Agent from answering Rule template available in Gorgias. You must agree to create this View when the Rule is first added. Snooze ai_snooze tickets where AI ...
... via a Rule These responses are only counted as Billable tickets when the response is sent via a Rule. When a Rule that sends an automatic reply to a customer is triggered, that reply will show as sent by Gorgias Bot in your ticket - along with the explanation ...
