75 Results for "Automation rules"
Set up and use AI Agent on Chat
... Article Recommendations are automatically disabled to create a better experience for shoppers and avoid conflicting messages with AI Agent. If you've created custom Rules to automatically reply to messages on Chat (for example, sending “Hey, thanks for your message” when a shopper starts ...
Best practices for writing Guidance
... “hand over” or “escalate” tickets in Guidance, you cannot ask it to make other changes to tickets. You should use Rules to automate tasks like: “Leave an internal note “Delay the response by X hours” “Send Macro XYZ” “ ...
Other ticket management features
... you'll see a chronological record of the following types of events: Status changes Assignment changes Ticket and customer detail changes Tags updated Rule & automation executions SLA policy assignments Merging events Satisfaction survey updates Voice events Message events Note: Only the last 12 months of ticket ...
User permissions
... (for example, processing a Shopify refund or cancellation). Lead All basic access, plus the ability to create and manage macros, rules, SLAs, views, and tags. The highest non-admin role. Admin Full access, including account settings, billing, user ...
How metrics are calculated: AI & automation
AI & automation analytics track how effectively your AI Agent and automation features are handling customer interactions and driving revenue. When reviewing your automation performance, you can use this guide to understand each metric and how it’s calculated. Requirements Available on all Helpdesk plans with the AI ...
Review your overall automation performance
Who can use this feature? All roles can view and filter analytics Available to merchants using one or more of Gorgias's automation features (AI Agent, flows, order management, article recommendations) Compatible with Shopify, BigCommerce and Magento stores connected to Gorgias The ...
Review your AI Agent performance
Who can use this feature? All roles can view and filter analytics All plans with the AI Agent subscription (required to access automations) Can be used with Shopify, BigCommerce and Magento stores connected to Gorgias The AI Agent report gives you a focused view of how ...
Preview AI Agent responses with test conversations
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent Can be used with Shopify stores connected to Gorgias Test conversations let you preview how AI Agent would respond to real customer questions and scenarios. You can use test conversations to ask ...
