43 Results for "Automation rules"
Best practices: prepare Shopping Assistant for sales conversations
... might have handover topics that relate to: Product Recommendations, Out of stock, Sizing Review excluded topics → if you’ve enabled a Rule to Prevent AI Agent from answering, you should remove or modify topics in the Rule that might prevent AI Agent from having sales ...
Navigate AI Agent from setup to going live
... of your ticket volume. Performance Go to Statistics > AI Agent > Overview to review a report with key metrics including AI Agent’s automation rate, automated interactions and cost savings. Learn more. Go to Statistics > AI Agent > AI Agent to see further performance details, ...
Import emails into Gorgias
... with a customer in a ticket before importing from an email address, we'll merge their imported profile into their existing one. Rule automations will not be applied to imported emails. Import emails from a connected address You can import data from any verified email address that you ...
Legacy pricing for Helpdesk and AI Agent subscribers
... your usage for helpdesk tickets or automated interactions, but not both. This means that you can only be charged a ticket fee or an automation fee based on the outcome of a ticket. Here’s an example of how you’re charged for a ticket: You ...
Amazon, eBay, TikTok, Back Market, Newegg, Etsy & Walmart by ChannelReply
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. ChannelReply allows you to respond to eBay, Amazon, Back Market, Newegg, Etsy, and Walmart buyer messages from ...
How Gorgias' AI Agent works
The agentic logic that powers Gorgias’s AI Agent allows it to dynamically address every customer request with a high level of accuracy, safety and reliability — just like a capable human agent would. Most AI agents powered by large language models (LLMs) can generate text based ...
Set up and go live with AI Agent
This article covers the basics of how to set up AI Agent and start automating repetitive customer inquiries. Using a plug-and-play setup, you can onboard AI Agent with knowledge about your store, products and policies. You can customize its behavior to reflect your brand ...
Onboard AI Agent with knowledge sources
Knowledge is essential for AI Agent to respond confidently to questions and fully resolve shoppers’ inquiries on your behalf. Like a new employee, you can onboard AI Agent with knowledge about your products, your brand voice, processes, FAQs and store policies. You can connect AI ...
