43 Results for "Automation rules"
Gorgias Analytics: Insights reports
... tickets during the selected period, with a count per intent. This table can be downloaded. Tip: Intents can be used as conditions in rules and macros to automatically route or respond to common ticket types. Use this report to identify the best candidates for automation. Download report data ...
Let AI Agent autofill tags and ticket fields
... or ticket field value that AI Agent adds to a ticket. Can I use this feature to improve automations? Definitely! 🎉 When ticket fields and tags are used consistently, you can use them to power Rules, create Views, and get reliable insights from your reports.
AI Agent explained
... use when replying to tickets manually. Can I use rules with AI Agent? Yes. Rules and AI Agent can run on the same tickets — rules apply your conditional logic for tagging, routing, and other ticket actions, while AI Agent handles the conversation itself. See use rules ...
Set up and use AI Agent on Chat
... Article Recommendations are automatically disabled to create a better experience for shoppers and avoid conflicting messages with AI Agent. If you've created custom Rules to automatically reply to messages on Chat (for example, sending “Hey, thanks for your message” when a shopper starts ...
Launch guide for Gorgias admins
Welcome to Gorgias — an AI-powered customer experience platform built for ecommerce brands. To create the best possible experience for your team, it’s important to prepare your helpdesk to handle customer requests. This includes setting up channels for incoming requests, connecting your ecommerce store to ...
Enable AI Agent on Instagram and Facebook Messenger (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta: AI Agent on Instagram and Facebook Messenger is currently in open beta. Some capabilities are still in development. Feature behavior and plan ...
Best practices for writing skills
A skill tells AI Agent how to handle one type of conversation every time it comes up. The clearer your instructions, the more reliably AI Agent follows them. This article covers how to choose which conversations to cover and how to write skills, so AI Agent can act ...
Other ticket management features
Click the three dots icon in the ticket header to find the following options: Merge ticket Mark as unread Show all events Print ticket Mark as spam Move to trash Merge ticket You can merge tickets about the same issue from the same customer to keep the conversation flow ...
