... will then be refreshed, and you'll automatically be redirected to the success screen shown below. ChannelReply Auto-Replies Auto-reply Rules are a convenient way to automate these tickets - once an auto-reply is triggered there will be an internal note added inside ...
... messages and other threats. AI Agent also checks whether the message is listed as an excluded topic (included in your Prevent AI from answering Rule). Step 2 — Identify knowledge and make decisions After AI Agent evaluates and verifies a customer’s question, the next step is ...
This article covers the basics of how to set up AI Agent and start automating repetitive support and sales inquiries. Using a plug-and-play setup, you can onboard AI Agent with knowledge about your store, products and policies. You can customize its behavior to reflect ...
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
Automatic email forwarding is one of the main ways you can connect your support email addresses to Gorgias. Email forwarding allows you to receive emails at an external email address and forward the incoming messages to Gorgias. You can then send and reply to email messages as tickets from your ...
These Rules will automatically close and tag tickets. General Automatic OOO replies Use case: Automatically close tickets that are automated out-of-office replies. Example: Non-support tickets Use case: Automatically close tickets that aren't genuine support inquiries - notifications from Shopify ...
The standalone Contact Form allows for flexibility - you can embed it onto your website or share the link directly with your customers. It also offers several advanced features, such as built-in spam protection, the ability to attach multiple files, and customizable subject lines. Some ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Klaviyo is a marketing platform that uses SMS and email for marketing campaigns based on customer interactions your business generates. The integration ...
