... your usage for helpdesk tickets or automated interactions, but not both. This means that you can only be charged a ticket fee or an automation fee based on the outcome of a ticket. Here’s an example of how you’re charged for a ticket: You ...
... the success screen shown below. Follow this guide to set up a TikTok integration with your Gorgias account. ChannelReply Auto-Replies Auto-reply Rules are a convenient way to automate these tickets - once an auto-reply is triggered there will be an internal note added inside ...
... messages and other threats. AI Agent also checks whether the message is listed as an excluded topic (included in your Prevent AI from answering Rule). Step 2 — Identify knowledge and make decisions After AI Agent evaluates and verifies a customer’s question, the next step is ...
This article covers the basics of how to set up AI Agent and start automating repetitive customer inquiries. Using a plug-and-play setup, you can onboard AI Agent with knowledge about your store, products and policies. You can customize its behavior to reflect your brand ...
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
These Rules will automatically close and tag tickets. General Automatic OOO replies Use case: Automatically close tickets that are automated out-of-office replies. Example: Non-support tickets Use case: Automatically close tickets that aren't genuine support inquiries - notifications from Shopify ...
Connect your support email address(es) to Gorgias using automatic email forwarding to read and respond to messages received at an external email address as tickets from your Gorgias helpdesk. You can connect any email address that is owned and maintained by you, for example, help ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Klaviyo is a marketing platform that uses SMS and email for marketing campaigns based on customer interactions your business generates. The integration ...
