43 Results for "Automation rules"
Order statuses and possible shopper actions
... cancel, or return an order, as well as report an issue about their order. By default, Gorgias provides a baseline set of rules about which actions are displayed depending on the shipment's status. On the Order Management page, you can set up additional configurations ...
Review performance analytics for Support Agent
... customers wait to receive a complete resolution. One Touch Tickets The percentage of closed tickets assigned to AI Agent with exactly one public message or Rules-based message sent. This metric excludes internal notes. Online Time The total amount of time the agent has spent on Gorgias during the ...
Let AI Agent autofill tags and ticket fields
... or ticket field value that AI Agent adds to a ticket. Can I use this feature to improve automations? Definitely! 🎉 When ticket fields and tags are used consistently, you can use them to power Rules, create Views, and get reliable insights from your reports.
Set up and use AI Agent on Chat
... Article Recommendations are automatically disabled to create a better experience for shoppers and avoid conflicting messages with AI Agent. If you've created custom Rules to automatically reply to messages on Chat (for example, sending “Hey, thanks for your message” when a shopper starts ...
Best practices for writing Guidance
AI Agent uses the instructions you provide in Guidance to understand how it should respond to specific scenarios with shoppers. Since AI Agent considers Guidance before any other knowledge source or action, it plays a big role in shaping the experience of shoppers. Review this article to understand how ...
Customize how AI Agent hands over Chats to live agents
When you enable AI Agent on Chat, you can customize how the AI communicates with shoppers during a handover to your live agents. You can create custom instructions both for when Chat is online and offline. In this article, you’ll learn how to customize handovers for ...
Answer chat tickets with automatic Article Recommendations (BigCommerce and Magento)
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent add-on (required to access automations) Can be used with BigCommerce and Magento stores Deprecated for Shopify integrations: Article Recommendations are not available for Gorgias accounts with connected ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
