55 Results for "Automation rules"
Sendcloud
... ! Catch delivery issues before your customers do. Automatically create Gorgias Tickets for lost parcels, address errors, and make use of your Gorgias Automation. No more bouncing between tools. Your support team sees key parcel issues directly in Gorgias, with customer info and order context already attached ...
CloudTalk
... , etc.) Call history with call recordings Comments and notes Gorgias tickets and conversations Additional activities from Gorgias and CloudTalk software Integration benefits Workflow Automation -> Auto-create tickets, sync call details, and trigger workflows so your team spends less time on admin and more ...
Retently
... send a survey after a Ticket is marked as 'Closed' in Gorgias, but you can set up one or more triggers for automation to fit your business goals. 1. Create a new campaign Go to the Campaigns page, choose a survey metric (NPS, CSAT ...
Statistics 101
... First Response Time - the time between the first message from a customer and the first response from an agent (your auto-reply Rules won't affect FRT) If a ticket is created by an agent, FRT isn't tracked from that moment - ...
Connect your AI assistant to the Gorgias MCP
The Gorgias Model Context Protocol (MCP) app allows your third-party AI assistant to access your Gorgias data and account, so it can read and analyze your helpdesk tickets, and audit and update your Gorgias settings. The instructions in this article outline how to connect ...
Order statuses and possible shopper actions
This guide will cover all currently supported shipment statuses in our Order Management portal feature and actions accessible by shoppers depending on the presented status. Here's an example of where the shipment status will be visible on the portal interface: Shipment Statuses Gorgias integrates with various e ...
Find and install apps for your Gorgias account
Who can use this feature? Admin roles All plans Apps connect the tools you use everyday to Gorgias — including support channels like Gmail, Outlook, and WhatsApp, and ecommerce tools like Shopify and Klaviyo. The App Store is where you find, install, and manage these ...
Customize how AI Agent hands over to your team
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias When AI Agent can't resolve a customer's inquiry, it hands the conversation over to your team. Handovers are a ...
