... customers wait to receive a complete resolution. One Touch Tickets The percentage of closed tickets assigned to AI Agent with exactly one public message or Rules-based message sent. This metric excludes internal notes. Online Time The total amount of time the agent has spent on Gorgias during the ...
... are automatically disabled to create a better experience for shoppers and avoid conflicting messages with AI Agent. If you’ve r have created custom Rules to automatically reply to messages on Chat (for example, sending “Hey, thanks for your message” when a shopper starts ...
... “hand over” or “escalate” tickets in Guidance, you cannot ask it to make other changes to tickets. You should use Rules to automate tasks like: “Leave an internal note “Delay the response by X hours” “Send Macro XYZ” “ ...
When you enable AI Agent on Chat, you can customize how the AI communicates with shoppers during a handover to your live agents. You can create custom instructions both for when Chat is online and offline. In this article, you’ll learn how to customize handovers for ...
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
You can use AI Agent's shopping assistant skills to engage visitors to your online store and drive more revenue. Like an in-store sales assistant, AI Agent assists shoppers with personalized sales interactions, recommending products, answering questions, and guiding shoppers toward a purchase ...
You can set up and turn on AI Agent for your Shopify store from the AI Agent menu in Gorgias. Here, you can train AI Agent with knowledge, test its accuracy and control the channels where your customers interact with AI. Once AI Agent is deployed and has ...
You can read and respond to emails sent to an external email address from your Gorgias helpdesk by connecting a direct email integration or by setting up automatic email forwarding. If you’d like to bring previous email interactions with a customer into your helpdesk, you can import ...
