... customers wait to receive a complete resolution. One Touch Tickets The percentage of closed tickets assigned to AI Agent with exactly one public message or Rules-based message sent. This metric excludes internal notes. Online Time The total amount of time the agent has spent on Gorgias during the ...
... will then be refreshed, and you'll automatically be redirected to the success screen shown below. ChannelReply Auto-Replies Auto-reply Rules are a convenient way to automate these tickets - once an auto-reply is triggered there will be an internal note added inside ...
... are automatically disabled to create a better experience for shoppers and avoid conflicting messages with AI Agent. If you’ve r have created custom Rules to automatically reply to messages on Chat (for example, sending “Hey, thanks for your message” when a shopper starts ...
Just like you would with human agents on your team, coaching and providing feedback is a critical part of improving AI Agent’s effectiveness. You can give feedback directly on the messages that AI Agent provides to customers in your tickets. When reviewing a ticket handled by AI ...
AI Agent uses the instructions you provide in Guidance to understand how it should respond to specific scenarios with shoppers. Since AI Agent considers Guidance before any other knowledge source or action, it plays a big role in shaping the experience of shoppers. Review this article to understand how ...
Beta feature: AI Agent on Chat is currently in Open Beta. It is available to any customer that subscribes to Automate. During the Beta, you can expect ongoing changes as we work to improve AI Agent on Chat based on your usage and feedback. When you enable AI ...
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
Automatic email forwarding is one of the main ways you can connect your support email addresses to Gorgias. Email forwarding allows you to receive emails at an external email address and forward the incoming messages to Gorgias. You can then send and reply to email messages as tickets from your ...
