... customers wait to receive a complete resolution. One Touch Tickets The percentage of closed tickets assigned to AI Agent with exactly one public message or Rules-based message sent. This metric excludes internal notes. Online Time The total amount of time the agent has spent on Gorgias during the ...
... are automatically disabled to create a better experience for shoppers and avoid conflicting messages with AI Agent. If you’ve r have created custom Rules to automatically reply to messages on Chat (for example, sending “Hey, thanks for your message” when a shopper starts ...
... send the message A draft of the original message The resources used to draft the message Tags added to the ticket by AI Agent or Rules (editable by you) The change in ticket status AI Agent would have set (editable by you) You or a team ...
AI Agent uses the instructions you provide in Guidance to understand how it should respond to specific scenarios with shoppers. Since AI Agent considers Guidance before any other knowledge source or action, it plays a big role in shaping the experience of shoppers. Review this article to understand how ...
When you enable AI Agent on Chat, you can customize how the AI communicates with shoppers during a handover to your live agents. You can create custom instructions both for when Chat is online and offline. In this article, you’ll learn how to customize handovers for ...
Gorgias’s helpdesk and AI Agent subscriptions, including Voice and SMS add-ons, are charged based on usage. In this article, we explain how we determine what counts as a billable events for our different subscriptions and add-ons. What is a billable ticket ...
You can use AI Agent's shopping assistant skills to engage visitors to your online store and drive more revenue. Like an in-store sales assistant, AI Agent assists shoppers with personalized sales interactions, recommending products, answering questions, and guiding shoppers toward a purchase ...
You can set up and turn on AI Agent for your Shopify store from the AI Agent menu in Gorgias. Here, you can train AI Agent with knowledge, test its accuracy and control the channels where your customers interact with AI. Once AI Agent is deployed and has ...
