43 Results for "Automation rules"
User permissions
... ✓ ✓ ✓ ✓ Create and save custom filters — — — ✓ ✓ Create custom dashboards — — — ✓ ✓ Workflows Workflows is where you configure ticket workflows and automations like macros, rules, Service Level Agreements (SLAs) and more. Macros Macros are custom response templates and ticket actions that apply ...
Manage Gorgias ticket fields
... , you can archive it. Archiving a ticket field will remove it from tickets and from the Ticket fields report in your Analytics. Macros and rules that reference the field will stop running. When you unarchive a ticket field, previously entered values will be restored and automations will resume ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
Best practices: prepare Shopping Assistant for sales conversations
You can use AI Agent's shopping assistant skills to engage visitors to your online store and drive more revenue. Like an in-store sales assistant, AI Agent assists shoppers with personalized sales interactions, recommending products, answering questions, and guiding shoppers toward a purchase ...
Email: Import email into Gorgias
Who can use this feature? The account owner and admins can import email into Gorgias Basic, Pro, Advanced and Enterprise plans Can be used with any connected store (optional) You can read and respond to emails sent to an external email address from your Gorgias ...
Legacy pricing for Helpdesk and AI Agent subscribers
When you subscribe to Gorgias’s helpdesk and AI Agent products, you are charged for your subscription based on your usage of tickets and automated interactions. How your usage of tickets and automated interactions is counted depends on the pricing model associated with your subscription. If you signed ...
How Gorgias's AI Agent works
The agentic logic that powers Gorgias’s AI Agent allows it to dynamically address every customer request with a high level of accuracy, safety and reliability — just like a capable human agent would. Most AI agents powered by large language models (LLMs) can generate text based ...
Why AI Agent closes or snoozes tickets without responding
If you've noticed AI Agent close a ticket without sending a response, or set a ticket aside without any action from your team, this article explains why. Not every ticket needs a response — AI Agent is designed to recognize when a message requires no action, ...
