75 Results for "Automation rules"
Change AI Agent's name
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent appears in your Gorgias helpdesk as a user with its own profile. Its name is how it identifies itself in conversations with ...
Set the language AI Agent replies in
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias By default, AI Agent detects the language a customer writes in and replies in the same language. You can also configure AI Agent ...
Customize AI Agent's tone of voice
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Tone of voice is how AI Agent sounds when it talks to your customers: the words it chooses, how formal or casual ...
How Shopping Assistant recommends products
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias When a shopper starts a conversation, Shopping Assistant doesn' ...
How Shopping Assistant uses discounts
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias When a shopper is considering a purchase, the right discount ...
Compare and restore previous versions of articles or guidance
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Updating the knowledge your AI Agent uses is a continuous process. When you edit a help center article or guidance, you can use ...
Continuously improve AI Agent with Opportunities (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access opportunities) Can be used with Shopify stores connected to Gorgias Beta feature: Opportunities is currently in public beta, and is ...
AI FAQs: proactively answer shopper questions on your website
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (requires upgrade to use Shopping Assistant skills) Can be used with Shopify stores connected to Gorgias You can use AI FAQs to proactively surface relevant, AI-generated questions on ...
