55 Results for "Automation rules"
Best practices for writing skills
... right tool instead: Ticket actions like leaving an internal note, delaying a reply, assigning a ticket, or applying a tag. Use rules for these. (A skill can still hand a conversation to your team.) Tone of voice. AI Agent applies your brand voice automatically ...
Other ticket management features
... you'll see a chronological record of the following types of events: Status changes Assignment changes Ticket and customer detail changes Tags updated Rule & automation executions SLA policy assignments Merging events Satisfaction survey updates Voice events Message events Note: Only the last 12 months of ticket ...
User permissions
... ✓ ✓ ✓ ✓ Create and save custom filters — — — ✓ ✓ Create custom dashboards — — — ✓ ✓ Workflows Workflows is where you configure ticket workflows and automations like macros, rules, Service Level Agreements (SLAs) and more. Macros Macros are custom response templates and ticket actions that apply ...
Manage Gorgias ticket fields
Ticket fields are customizable properties that allow you to collect and organize data about the tickets in your helpdesk. Agents or automations fill in a ticket’s fields before closing it, and you can review the data collected in the Ticket fields report. Note: Gorgias automatically creates ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
Best practices: prepare Shopping Assistant for sales conversations
You can use AI Agent's shopping assistant skills to engage visitors to your online store and drive more revenue. Like an in-store sales assistant, AI Agent assists shoppers with personalized sales interactions, recommending products, answering questions, and guiding shoppers toward a purchase ...
Start a conversation with Gaia
Who can use this feature? Owner, Admin and Lead roles All plans Beta feature: Gaia is in open beta, and may not be available yet to some Gorgias plans and subscribers. Some capabilities are still under development and may change during this time. New features and ...
Email: Import email into Gorgias
Who can use this feature? The account owner and admins can import email into Gorgias Basic, Pro, Advanced and Enterprise plans Can be used with any connected store (optional) You can read and respond to emails sent to an external email address from your Gorgias ...
