43 Results for "Automation rules"
Manage automatic ticket assignment in Gorgias
... automatically assigned. To set up auto-assignment, you’ll need to create teams of agents that handle related issues, then create Rules that dictate which tickets are assigned to each team. When you enable auto-assignment, tickets that are assigned to teams will then ...
Send and receive email from Gorgias using automatic forwarding
... email administrator should update your outbound policies in the Microsoft Defender portal to allow automatic forwarding. Can I forward emails to Gorgias using Outlook inbox rules? We do not recommend using inbox rules in Outlook as a method to forward emails. Rules are not a reliable way to forward ...
Auto-Close common Rule templates
These Rules will automatically close and tag tickets. General Automatic OOO replies Use case: Automatically close tickets that are automated out-of-office replies. Example: Non-support tickets Use case: Automatically close tickets that aren't genuine support inquiries - notifications from Shopify ...
Create filters for Gorgias Views and Advanced Search
... Practices for Views for inspiration on creating Views for your team. Requirements Available on all Helpdesk plans Admins and Leads can create shared Views All roles can create private Views and search in Gorgias Create a ticket filter In order to create a View or an Advanced Search query, ...
Klaviyo Reviews
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Klaviyo is a marketing platform that uses SMS and email for marketing campaigns based on customer interactions your business generates. The integration ...
Google Email FAQs
What is the difference between Google, Google Workspace, G Suite and Gmail? Google is the overarching company that owns and distributes all Google products/services. Google Workspace (formerly G Suite) is a suite of products sold as a package. This includes Gmail, Google ...
Manage Gorgias Voice integrations
With Gorgias Voice, you can set up your helpdesk to make and receive phone calls by creating Voice integrations. Every Voice integration creates a dedicated phone number that shoppers can use to contact your support team. You can configure various settings for each integration to customize the experience for ...
Automatically record calls on Gorgias Voice
You can enable call recording on your inbound and outbound calls so that recording begins automatically when the call connects. Agents can manually pause recordings during ongoing calls, and they can manually start recording if automatic recording isn’t enabled. Requirements Available on all Helpdesk plans with the ...
