... locate Ticket management, then select Default views. Check or uncheck the Views to include or remove them from everyone’s sidebar. Click Save Changes. Create a View To create a View, you’ll need to set up one or more Filters to determine which tickets appear ...
... and in Gorgias tickets as well, as an internal note only. You can select any survey and amend the rating, which will then change it in the ticket as well and also show it as an internal note. Ticket Tags are added automatically once the internal note is ...
... assessment as if you were rating the quality of the ticket yourself. When you edit the Auto QA’s assessment, Gorgias collects your changes to train and fine-tune the AI model so that it improves future scoring for similar tickets. Any changes you make will be ...
... or WhatsApp integrations before you can delete a phone number. Go to Settings > Phone numbers Select a phone number from the list to make changes Update Title to change the phone number’s name To add Voice, SMS or WhatsApp to the phone number, select + ...
Connecting your email to Gorgias is a key step in setting up your helpdesk to support your customers. Whether you’ve added an email to your helpdesk with a direct Gmail or Outlook email integration, or with email forwarding, this FAQ provides answers to common questions about ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. The goal of the integration is to allow you to manage all of your Emotive conversations right from within Gorgias. Here' ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Drive 3X+ increase in conversions with Digioh! Leverage Digioh's onsite + in-app quizzes, surveys, ...
Which phone numbers that we offer have SMS capabilities? We offer SMS and MMS functionality for the United States and Canada phone numbers only. UK, Australian, and German mobile numbers have SMS functionality, but no MMS can be sent through them. What countries can I send ...
