... the longest idle time Broadcast Ring all agents assigned to the queue simultaneously Customize the caller waiting experience For each call queue, you can change the maximum wait time and the music that callers hear while they wait to connect with an agent. Go to Settings > Voice from ...
... to Ask for feedback - you can leave it like that so the customer can ask for additional assistance if needed. Alternatively, you can change it to End interaction so the customer will have to leave the Flow to ask for further assistance. Update shipping address 1. Select Collect ...
... 't be included since the ticket was trashed during the period: Workload per channel This graph shows the total number of tickets per channel your team had to handle during the chosen period. This is calculated as the sum of Open Tickets and Closed Tickets for each channel ...
You can customize how AI Agent behaves so that it responds to shoppers in a way that's consistent and matches your brand’s way of working. Just a like how you would onboard a human agent, you can instruct AI Agent on: Tone of voice ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. viaSocket is an AI-driven, no-code workflow automation platform designed to help users automate repetitive tasks without needing ...
You'll see two rows of records - the first one is for DKIM, and the second one is for SPF. Both records need to be added to the dashboard of your email domain provider (GoDaddy, Namecheap, Blue Host, HostGator, etc.). You ...
Just like you would with human agents on your team, coaching and providing feedback is a critical part of improving AI Agent’s effectiveness. You can give feedback directly on the messages that AI Agent provides to customers in your tickets. When reviewing a ticket handled by AI ...
Shopify Shopify Last Order Created Date This part of the Rule will only be looking at when an order was created - this condition can help you target Shopify customers who made their order more than 5 days ago (that have still not been fulfilled). Financial Status Financial ...
