... in Gorgias tickets as well, as an internal note only. 15. You can select any survey and amend the rating, which will then change it in the ticket as well and also show it as an internal note. Ticket Tags are added automatically once the internal note is ...
... your business contact information. We drafted 50 Help Center article templates that you can copy from this blogpost. Steps 1. Navigate to Settings -> Channel -> Help Center -> your Help Center. 2. Click on the Create Article button in the top right and choose Use template ...
... assessment as if you were rating the quality of the ticket yourself. When you edit the Auto QA’s assessment, Gorgias collects your changes to train and fine-tune the AI model so that it improves future scoring for similar tickets. Any changes you make will be ...
... Go to your Emotive integration settings under Settings -> App Store -> HTTP Integration -> Manage -> your Emotive integration and change the value for the message_html key from {{message.body_html}} to {{message.stripped_html ...
... as a box submission. You can use a render task to format the payload with a liquid template such as this one: { "channels": [ { "type": "email", "address": "{{model.form.email}} ...
... -out language, you will no longer be able to respond to them until they resubscribe by replying "Start". Is there a character limit? The limitation for the length of the message is 1600 characters, however, if the message contains 1.600 characters, ...
Aircall is a platform that allows you to receive and place phone calls - you can connect it to Gorgias to sync phone calls as tickets and see them in the customer timeline. View your customer data in Aircall Dialer thanks to Insights cards. The displayed information includes the customer ...
Call queues are a routing system that control which agents or teams receive incoming calls from Gorgias Voice. You can use call queues to prioritize and distribute calls to your team, manage call volume, and customize the caller's experience while they wait to connect with an ...
