555 Results for "chat"
Import and export Macros
... id=45 doesn't exist in your Gorgias account so the third line will be skipped by the importer. If you export Macros from Gorgias, edit them, and import them back, the Macro Actions related to the Macros won't be affected by these changes.
Troubleshooting Facebook and Instagram
... automated system has considered your comment or reply as spam. Some tips to avoid this in the future: Try to modify your comment, change the wording, rephrase it, etc. Avoid using the same reply to multiple comments - it can be considered an automated reply Avoid ...
Customize how AI Agent behaves
... , in the text box, describe in plain language the type of topic AI Agent should always hand over to your team Select Save Changes to finish Tell customers when handing over You can customize AI Agent to explicitly tell customers when their ticket is being handed over to ...
Help Center templates
... your business contact information. We drafted 50 Help Center article templates that you can copy from this blogpost. Steps 1. Navigate to Settings -> Channel -> Help Center -> your Help Center. 2. Click on the Create Article button in the top right and choose Use template ...
Manage Views and Sections in Gorgias
... locate Ticket management, then select Default views. Check or uncheck the Views to include or remove them from everyone’s sidebar. Click Save Changes. Create a View To create a View, you’ll need to set up one or more Filters to determine which tickets appear ...
Simplesat
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Simplesat provides add-ons for CSAT, CES, NPS, & 5-star feedback! Add CSAT, CES ...
Automatically score the quality of your tickets with Auto QA
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
Sign in to Gorgias
You can sign into Gorgias using your email address and password or with SSO. If you’ve enabled two-factor authentication (2FA), you’ll also need a six-digit code from an authenticator app to complete your sign-in. Sign in with ...
