You can use the Auto QA report to get full visibility into the quality of your teams’ interactions with customers. As your agents close conversations with customers, Gorgias uses Auto QA to automatically evaluate and assign a quality score to their tickets. In your Statistics, you can ...
... , average CSAT, and first-response time. See what ticket topics AI Agent has been handling and their outcome. For pre-sales conversations, you can see how AI Agent performed as a Shopping Assistant. Review metrics like influenced revenue, average order value and conversions to ...
Now you can easily access transcriptions and recordings for all your calls and voicemails in multiple languages! No need to re-listen to entire conversations—simply scan the text to find key details quickly. This feature enhances the efficiency and effectiveness of your customer support operations by providing ...
You can set up Gorgias Voice so that your team can make and receive calls directly from your helpdesk. Each time you receive a phone call, the conversation is managed in Gorgias as a ticket, just like inquiries from email, chat and other channels. Your agents can ...
Message Templates are specific message formats businesses can use to send out notifications or customer care messages via WhatsApp - they can be sent outside of the 24-hour conversation window, allowing you to start new conversations or follow up with customers who have gone silent. We only ...
When a shopper visits your website, Shopping Assistant observes their browsing activity and level of interest (buying stage) in order to intelligently engage in pre-sales conversations. You can control how Shopping Assistant interacts with shoppers when they come to your website by adjusting its selling ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Certainly is a Conversational AI Platform made for e-commerce and customer service - it's a conversational interface that ...
In this section, you'll find use cases for different kinds of Rules that you can replicate and customize for your business - we recommend using a clear naming convention (for example, a prefix telling you whether the Rule is an [Auto-Close] ...
