Now you can easily access transcriptions and recordings for all your calls and voicemails in multiple languages! No need to re-listen to entire conversations—simply scan the text to find key details quickly. This feature enhances the efficiency and effectiveness of your customer support operations by providing ...
You can set up Gorgias Voice so that your team can make and receive calls directly from your helpdesk. Each time you receive a phone call, the conversation is managed in Gorgias as a ticket, just like inquiries from email, chat and other channels. Your agents can ...
Message Templates are specific message formats businesses can use to send out notifications or customer care messages via WhatsApp - they can be sent outside of the 24-hour conversation window, allowing you to start new conversations or follow up with customers who have gone silent. We only ...
... to get the full context of the conversation. You can achieve this by inserting the Webhooks WHCertainly Get Conversation History and WHGorgias Transfer Update Ticket Conversation History to the modules MSending Open Ticket Info and MGorgias Ticket Conversation History Update. The reason the Webhooks (WHCertainly Get Conversation History and ...
In this section, you'll find use cases for different kinds of Rules that you can replicate and customize for your business - we recommend using a clear naming convention (for example, a prefix telling you whether the Rule is an [Auto-Close] ...
If the customer closes the Chat widget and misses your message, you have the option to have the transcript automatically sent to them 30 minutes after the last message in the conversation. They can reply to the email to continue the conversation in the same ticket or jump back ...
To use automation features like Flows, you must have an active AI Agent subscription. Flows is supported on Shopify, BigCommerce and Magento 2 stores. Flows are automated Q&A conversation scenarios that operate across multiple channels and assist shoppers with personalized guides, answers, and recommendations ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Zoom Virtual Agent is a conversational artificial intelligence (AI) and chatbot solution that works around the clock on multiple customer ...
