184 Results for "convert"
Handle Gorgias Voice tickets
The Gorgias Voice add-on allows you to make calls and track conversations with your customers as tickets in your helpdesk. Admins can configure Voice integrations to route calls to specific teams of agents, and when a customer calls, it will ring in your helpdesk. You can ...
Set ticket customer
We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
Merge tickets
You can merge tickets about the same issue from the same customer to keep the conversation flow easier. It's possible to merge Messenger tickets. Aircall tickets can also be merged with email tickets. Email tickets can be merged with any other ticket channel, but two Email tickets ...
Email capture
Email capture is an email address prompt that influences how customers interact with Chat when starting a conversation for the first time. The email capture prompt is sent from the account's bot and includes the automated indicator. There are 3 settings to choose from: Email captureRequirementDescription Disabled ...
Turn on customer engagement features for AI Agent
... AI-driven in terms of their timing (when they appear), their messages (what they say) and how they personalize conversations (based on AI analysis of behavior and context). Learn more about how AI Agent engages in sales conversations. Go to AI Agent ...
Let AI Agent autofill tags and ticket fields
AI ticket tagging saves time by having AI Agent automatically fill out ticket fields and add tags to the conversations it handles. By setting up automatic tagging, you make it easier to organize and label tickets, trigger automations, and analyze trends with accurate data and reporting. Requirements ...
How AI Agent uses Vision to understand images
Vision is a built-in capability that AI Agent uses to read and understand images sent by customers in email conversations. Vision helps AI Agent to: Identify customer problems faster Reduce unnecessary escalations Improve customer satisfaction by acknowledging and responding to images Increase automation of straightforward support cases ...
TikTok Shop
The TikTok Shop harnesses TikTok's algorithm to customize product recommendations according to user preferences and behavior, heightening the likelihood of successful conversions. With functionalities such as shoppable ads, product showcases, and collaborations with creators, the implementation of a native checkout system can enhance conversion ...
