Vision is a built-in capability that AI Agent uses to read and understand images sent by customers in email conversations. Vision helps AI Agent to: Identify customer problems faster Reduce unnecessary escalations Improve customer satisfaction by acknowledging and responding to images Increase automation of straightforward support cases ...
The TikTok Shop harnesses TikTok's algorithm to customize product recommendations according to user preferences and behavior, heightening the likelihood of successful conversions. With functionalities such as shoppable ads, product showcases, and collaborations with creators, the implementation of a native checkout system can enhance conversion ...
You can use the Auto QA report to get full visibility into the quality of your teams’ interactions with customers. As your agents close conversations with customers, Gorgias uses Auto QA to automatically evaluate and assign a quality score to their tickets. In your Statistics, you can ...
... , average CSAT, and first-response time. See what ticket topics AI Agent has been handling and their outcome. For pre-sales conversations, you can see how AI Agent performed as a Shopping Assistant. Review metrics like influenced revenue, average order value and conversions to ...
Now you can easily access transcriptions and recordings for all your calls and voicemails in multiple languages! No need to re-listen to entire conversations—simply scan the text to find key details quickly. This feature enhances the efficiency and effectiveness of your customer support operations by providing ...
You can set up Gorgias Voice so that your team can make and receive calls directly from your helpdesk. Each time you receive a phone call, the conversation is managed in Gorgias as a ticket, just like inquiries from email, chat and other channels. Your agents can ...
Message Templates are specific message formats businesses can use to send out notifications or customer care messages via WhatsApp - they can be sent outside of the 24-hour conversation window, allowing you to start new conversations or follow up with customers who have gone silent. We only ...
When a shopper visits your website, Shopping Assistant observes their browsing activity and level of interest (buying stage) in order to intelligently engage in pre-sales conversations. You can control how Shopping Assistant interacts with shoppers when they come to your website by adjusting its selling ...
