... will be optionally prompted to edit some fields if you decided so in your setup. For example: A message will be appended to the conversation so you have a clear overview of what happened on the ticket and when: If you need to send the current user id ...
... -off/signature, and only short, impactful sentences. Greetings/sign-off Greeting Use case: Responding to a new Chat conversation. Function: This Macro will pre-write the message body and include info specific to the customer. Example: Sign-off Use ...
... it may be unable to fully complete all the steps in your Action. In these cases, AI Agent adds a note in the ticket conversation to indicate that it failed to perform one or more Action steps and handed over the ticket to your team. You can use the ...
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
