184 Results for "convert"
Edit Chat copy and translations
... confirmation message when shoppers leave their email address and you have one of the 2 static auto-responders selected. If you've selected Required, then keys four and five are always used to ask for the email before the shopper can go any further in the conversation.
Facebook comments, recommendations and ad comments
... 3 days ago), a new closed Messenger ticket will be created. If a recent Messenger conversation with the customer is found (the conversation must have been active less than 3 days ago), the response will be added as a new message to the conversation. 6 ...
Handle incoming tickets
... of replying to a ticket in Gorgias, you can also forward the entire thread to someone else. This allows you to pass over the conversation and potentially loop in colleagues not using Gorgias. If you forward a message, have a conversation with the person you forwarded it to ...
Manage automatic ticket assignment in Gorgias
... click the Select an option drop-down menu to choose a team. Click Create Rule. Tip: When creating Rules, using a naming convention can help you identify their purpose at a glance. For example, you might add [Auto-assign] to the name of ...
Guide to Gorgias Voice
Gorgias Voice is an optional add-on to your Helpdesk plan that allows you to make and receive phone calls from your Gorgias helpdesk. Set up a Voice integration to get started. Requirements All Helpdesk plans can subscribe to the Voice Add-on Only Admins can subscribe to ...
Order Management 101
To use automation features like Order Management, you must have an active AI Agent subscription. Order Management is only supported on Shopify stores (it is not compatible with BigCommerce or Magento 2). Order Management allows your customers to check their order status, tracking number, and ...
Send and receive email from Gorgias with the Gmail integration
To set up Email as a channel in Gorgias, you can connect your Gmail or Google workspace account to your Gorgias inbox. When you connect Gmail to Gorgias, all new messages received at your support email address will appear as tickets in your helpdesk. To complete the setup ...
Postscript
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Postscript is an SMS marketing platform for Shopify merchants. Enabling the integration allows Postscript to create SMS tickets inside Gorgias. When support ...
