... SMS tickets from Gorgias? Shoppers must first text your Postscript number to start an SMS ticket - you can't start an SMS conversation with a shopper from your helpdesk. Can auto-reply Rules be applied to Postscript tickets? No, however, Rules with other ...
... reply to my customer all of a sudden? I just merged another ticket that they opened with us. Please check if both of those conversations started via the same Chat integration. If they were initiated via two separate Chat integrations, and then you merged those two tickets, ...
... Product Issue to identify tickets from customers who report a problem with your product. Within the last month, you notice a growing number of conversations asking for refunds or reshipments due to a product issue — and you want to learn more. To properly track and report on these types ...
... during a handover. If you select Dynamic wait time → AI Agent shares the median wait time based on your team’s previous 10 Chat conversations during business hours. Learn more. If you select In a few minutes → AI Agent shares with the shopper that they will receive a reply ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ada AI chatbot can be used by non-technical CX teams and can power personalized interactions for every customer using Ada ...
This article covers the basics of how to set up AI Agent and start automating repetitive customer inquiries. Using a plug-and-play setup, you can onboard AI Agent with knowledge about your store, products and policies. You can customize its behavior to reflect your brand ...
WhatsApp is implementing strict quality monitoring of WhatsApp templates - the quality score now includes read rates as the key factor, in addition to traditional metrics like blocks and reports. This process aims to improve engagement, and ultimately better return-on-investment for businesses. The evaluation ...
You can measure AI Agent’s support performance using Gorgias’ detailed reports. By looking at the AI Agent report in your Statistics, you can review how the AI scores in terms of First Response Time (FRT), CSAT, one-touch tickets and other ...
