184 Results for "convert"
Review ticket quality in the Auto QA report
You can use the Auto QA report to get full visibility into the quality of your teams’ interactions with customers. As your agents close conversations with customers, Gorgias uses Auto QA to automatically evaluate and assign a quality score to their tickets. In your Statistics, you can ...
AI Agent explained
... , average CSAT, and first-response time. See what ticket topics AI Agent has been handling and their outcome. For pre-sales conversations, you can see how AI Agent performed as a Shopping Assistant. Review metrics like influenced revenue, average order value and conversions to ...
Manage phone numbers in Gorgias
Once you’ve added a phone number to Gorgias, you can connect it to Voice, SMS, and WhatsApp integrations to handle customer conversations from these channels as tickets in your helpdesk. If you need to make changes to your phone number, you can update which ...
Customize your Shopping Assistant selling and discount strategy
When a shopper visits your website, Shopping Assistant observes their browsing activity and level of interest (buying stage) in order to intelligently engage in pre-sales conversations. You can control how Shopping Assistant interacts with shoppers when they come to your website by adjusting its selling ...
Certainly
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Certainly is a Conversational AI Platform made for e-commerce and customer service - it's a conversational interface that ...
Best practices for Rules
In this section, you'll find use cases for different kinds of Rules that you can replicate and customize for your business - we recommend using a clear naming convention (for example, a prefix telling you whether the Rule is an [Auto-Close] ...
Listen in on active Gorgias Voice calls
With the Gorgias Voice add-on, calls with your customers are managed as tickets in your helpdesk. Admins and Leads can join ongoing calls to listen in on the conversation without alerting participants — whether it's to monitor call quality, or to support an agent dealing ...
Chat Transcript
If the customer closes the Chat widget and misses your message, you have the option to have the transcript automatically sent to them 30 minutes after the last message in the conversation. They can reply to the email to continue the conversation in the same ticket or jump back ...
