... to get the full context of the conversation. You can achieve this by inserting the Webhooks WHCertainly Get Conversation History and WHGorgias Transfer Update Ticket Conversation History to the modules MSending Open Ticket Info and MGorgias Ticket Conversation History Update. The reason the Webhooks (WHCertainly Get Conversation History and ...
In this section, you'll find use cases for different kinds of Rules that you can replicate and customize for your business - we recommend using a clear naming convention (for example, a prefix telling you whether the Rule is an [Auto-Close] ...
If the customer closes the Chat widget and misses your message, you have the option to have the transcript automatically sent to them 30 minutes after the last message in the conversation. They can reply to the email to continue the conversation in the same ticket or jump back ...
To use automation features like Flows, you must have an active AI Agent subscription. Flows is supported on Shopify, BigCommerce and Magento 2 stores. Flows are automated Q&A conversation scenarios that operate across multiple channels and assist shoppers with personalized guides, answers, and recommendations ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Zoom Virtual Agent is a conversational artificial intelligence (AI) and chatbot solution that works around the clock on multiple customer ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Drive 3X+ increase in conversions with Digioh! Leverage Digioh's onsite + in-app quizzes, surveys, ...
Ticket Fields are customizable properties that allow CX teams to collect and organize information about tickets. Agents fill in ticket fields before closing a ticket, so you can continuously collect data about your conversations with customers. Ticket Fields can be mandatory, requiring an agent to populate a field ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. With Skio you can easily migrate, increase conversions, and reduce customer tickets by 60% with passwordless login. It has ...
