You need to be an Admin, Editor, or Moderator on Facebook to integrate a page, otherwise you won't be able to integrate and a warning banner will display. You can add one or multiple Facebook pages to Gorgias and manage these social conversations right from ...
... to answer up to 60% of your most repetitive tickets with a 0-second response time, freeing your team to focus on conversations that need a human touch. Included features AI Agent (Email) AI Agent is an autonomous support assistant designed specifically for ecommerce brands ...
... a ticket’s Auto QA Score You can find and review the score given to a ticket within the AI Feedback tab of a conversation. Tickets are given a score 12 hours after the ticket closes. Go to Tickets Select a closed conversation Select AI Feedback to view the ...
Offline mode is when live Chat conversations aren't available but your customers can still reach out via Chat through offline capture where they can expect a reply by email. If you're just getting started with Chat or don’t have around-the-clock ...
... at [email protected] which will then integrate the app from their end. How it works Once connected the app will begin syncing historical conversations from your Gorgias account into the Loris CQA platform to start analyzing and scoring 100% of your CX conversations. In addition, you ...
We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
You can merge tickets about the same issue from the same customer to keep the conversation flow easier. It's possible to merge Messenger tickets. Aircall tickets can also be merged with email tickets. Email tickets can be merged with any other ticket channel, but two Email tickets ...
Email capture is an email address prompt that influences how customers interact with Chat when starting a conversation for the first time. The email capture prompt is sent from the account's bot and includes the automated indicator. There are 3 settings to choose from: Email captureRequirementDescription Disabled ...
