... d like the assigned team to handle. For example, should all Chat tickets be handled by one team, while another team responds to email tickets? Or would you rather divide tickets across teams based on conditions like tags, language, or subject line? No matter ...
... Please keep in mind that the integration with Wax currently supports Shopify and Shopify Plus merchants only. The Tickets created by Wax will appear as emails in your Gorgias dashboard. This is expected, and rest assured that the replies will arrive to your customers as WhatsApp messages regardless. The ...
... the Gorgias Agent is complete. 6. If you'd like, add Capture Message blocks to capture chatter information like the customer's email address. The email variable name in the Ada Dashboard must match the email variable name in the embed script (case sensitive) - ...
... and concise. To respond to shoppers with personal details, like order history or addresses, AI Agent will ask shoppers to sign in via email or SMS so that it can securely answer their inquiry. Learn more about shopper authentication. How AI Agent hands over Chats to live agents ...
Our Chat suddenly disappeared. Why is that? Chat may no longer appear on your store if you recently changed your Shopify theme. When your theme changes, the code that adds Gorgias chat to the page may have been affected or overwritten. The best way to add Chat to ...
The Gorgias Community is a members-only hub for our users. Members include a global network of support agents, business owners/founders, and internal Gorgias staff. Members enjoy early access to new features, exclusive beta programs, and competitions. It's a good way ...
You can customize how AI Agent behaves so that it responds to shoppers in a way that's consistent and matches your brand’s way of working. Just a like how you would onboard a human agent, you can instruct AI Agent on: Tone of voice ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Reviews.io allows you to enhance your customer support with the seamless integration with Gorgias. This integration links your accounts, ensuring ...
