... Facebook Messenger, and Instagram Direct Message channels (the limit is 3 by default). Other text tickets cover all other channels, like Email, social media tickets, API, etc. (the limit is 5 by default). Unassignment settings You can automatically unassign a ticket ...
... Please keep in mind that the integration with Wax currently supports Shopify and Shopify Plus merchants only. The Tickets created by Wax will appear as emails in your Gorgias dashboard. This is expected, and rest assured that the replies will arrive to your customers as WhatsApp messages regardless. The ...
... the Gorgias Agent is complete. 6. If you'd like, add Capture Message blocks to capture chatter information like the customer's email address. The email variable name in the Ada Dashboard must match the email variable name in the embed script (case sensitive) - ...
... size of the Chat? No, as of now, it is not possible to adjust the Chat size. Why isn't our email prompt picking up the customer's email address inside the ticket? If you're testing your Chat integration, please note ...
... provided with our records, to confirm the email address entered is associated with a paying account. If approved, you'll receive an email inviting you to join by clicking a link that's specific to you. If not approved, you'll receive an email ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Reviews.io allows you to enhance your customer support with the seamless integration with Gorgias. This integration links your accounts, ensuring ...
You can customize how AI Agent behaves so that it responds to shoppers in a way that's consistent and matches your brand’s way of working. Just a like how you would onboard a human agent, you can instruct AI Agent on: Tone of voice ...
Beta feature: AI Agent on Chat is currently in Open Beta. It is available to any customer that subscribes to Automate. During the Beta, you can expect ongoing changes as we work to improve AI Agent on Chat based on your usage and feedback. Please note that AI ...
