... the Callback URL from Gorgias, then add it to the app settings in your IdP. Note: Gorgias requires access to the profile and email scope properties. Some IdPs (like JumpCloud) will require you to add these scopes manually while configuring the OIDC app. If you’ ...
... instantly. You'll also be able to use the action button Ask To Revise to send a revised review link to a customer via email. Alternatively, to enable automatically sending a revise review link upon closing a ticket, you can enable it on the Gorgias integration page ...
... : { "channels": [ { "type": "email", "address": "{{model.form.email}}", "preferred": true } ], "email": "{{model.form.email}} ...
... core questions” Create Guidance to train AI Agent on situational best practices Review Macros that your team uses to respond to Sales topics on email → add [AI Compatible] to your Macro titles to give AI Agent access to the same content Chat settings and appearance Shopping Assistant ...
... tickets. This way, you can avoid the Autoresponder and AI Agent replying to the same email. If you use the Auto-close spam emails rule, you can keep this enabled. AI Agent is designed to never respond to spam email or emails with a clear no- ...
As you start to run campaigns with Gorgias Convert, you can review the effectiveness of your campaigns by visiting the Campaign report. In the Campaign report, you can see how much revenue your Convert campaigns are generating for your store. Leverage data on impressions, engagements, and ...
Use filters to refine the data displayed in your Statistics reports and dashboards. You can also create saved filters to easily apply your most relevant filters when you need them. Requirements All Helpdesk plans have access to statistics All roles can view and filter statistics, but only Lead Agents ...
If you’d like to give your shoppers a real-time way to connect with a support agent, you can set up live chat to allow shoppers to chat with your team without navigating away from your store. Once you’ve set up Chat, you ...
