295 Results for "email"
Connect a store to Gorgias: Magento 2
... importing your Magento 2 customers in the background. Depending on your store size, this import may take some time. You'll receive an email when the import is complete. Connect channels Assign specific channel integrations to each store so that your customer tickets can be traced to the ...
View an audit log of changes to your account
... etc. User-related events User created - a new user was created User deleted - a user was deleted User invited - an invitation email was sent to one of the users User logged in - a user logged in User logged out - a user logged out User ...
Cancel a Gorgias subscription
... , the plan dropdowns are locked, so you can't reactivate on your own. Who do I contact if the cancellation fails? Email our billing team at [email protected]. If the cancellation failed with an error, include the error message in your email to ...
Filter data in reports and dashboards
... or original agents can be deselected if you wish. Channel — Filtering by channel allows you to segment by your ticket's channels, like email, Instagram DMs, or chat. When you specify a channel filter, the report will include every integration you've configured for ...
How Shopping Assistant recommends products
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias When a shopper starts a conversation, Shopping Assistant doesn' ...
Measure ticket quality: Satisfaction
The Satisfaction report shows how customers rate the support your team provides, based on CSAT survey responses. Use the report to monitor survey volume, response rates, and average scores over time, and to drill into individual responses to understand what's driving customer sentiment. Requirements ...
Aide: Agentic AI CX & Support
This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. Aide is the agentic AI customer experience partner for brands on Gorgias that want to turn support into a growth engine ...
Enable AI Agent on SMS
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Once you set up AI Agent for your store, you can choose to enable it for SMS conversations so it can help shoppers ...
