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Medallia (Stella Connect)

... }}", "customer_custom_id": "{{ticket.customer.id}}", "employee_email": "{{ticket.assignee_user.email}}", "customer_name": "{{ticket ...

Let AI Agent autofill tags and ticket fields

... conditional fields that depend upon your selection will be automatically selected as well. Select Save Changes to finish. FAQs Does AI Agent autofill tickets from email and chat? Yes, AI Agent autofills tags and ticket fields across both email and chat channels How does AI Agent decide what ...

Convert pricing

... keep generating revenue from them. As soon as we detect that you're about to reach the limit, we'll send an email to all your Gorgias Admin users with the details of the new plan that'll keep your campaigns live. When you first subscribe ...

Tickets Sidebar 101

... , regardless if they're assigned to you or unassigned. Custom Views You can segment tickets based on attribute filters: Channel - all Email tickets, all Chat tickets, all social media tickets, etc.) Tag - all tickets tagged as urgent, all tickets tagged ...

Use rules with AI Agent

... want AI Agent to touch. Common use cases: Messages from VIP or high-value customers who always receive human attention Tickets from specific email addresses, such as partner accounts or internal addresses Inquiries that contain specific words or phrases requiring human review Tickets already tagged or assigned ...

Stonly

... form to be offered to customers. 2. Click Add new step and select the Special step option. 3. Select Open contact form. 4. Add the email address that will receive your contact form replies. This email address must be one of the emails integrated into your Gorgias account or contact ...

Dondy

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Dondy is an AI-powered WhatsApp marketing and support for Shopify stores. Dondy helps Shopify stores turn WhatsApp into revenue. Recover ...

Slack

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Slack is a messaging app for businesses that connects people to the information they need. By bringing people together to work as ...