295 Results for "email"
Chat: Set up Gorgias chat integrations
... messages to enable real-time chat messaging, or Allow only offline capture messages if customers should only be able to open an asynchronous email ticket from the chat widget. Click Continue. Step 2: Brand look and feel Once you’ve created the integration, you can ...
Connect a store to Gorgias: Shopify
... shipping address to match incoming contacts to profiles in your Shopify store. This can improve match accuracy for customers who contact you from a different email address than the one on their Shopify account. Discount code generation You can create and send one-time-only discount codes to ...
Review your AI Agent performance
... this to Day to see daily values, or Week to see weekly totals. Channel — Filter to include or exclude specific channels (chat, email, and others). Store — Filter to include or exclude one or more of your connected stores. Date and Aggregation are always part of ...
Review your Convert campaign performance
As you start to run campaigns with Gorgias Convert, you can review the effectiveness of your campaigns by visiting the Campaign report. In the Campaign report, you can see how much revenue your Convert campaigns are generating for your store. Leverage data on impressions, engagements, and ...
How AI Agent improves over time
Who can use this feature? All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent isn't something you set up once and walk away from. It's a system you work with over time, and the more deliberately you ...
AI Agents by Eesel
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Get an AI support rep and agent in your Gorgias account, who can answer any question based on your past Gorgias ...
Gather ticket insights: Tags
The Tags report shows how tickets are distributed across your tags over a selected time period. Use it to track which tags appear most often, identify trends in the types of issues your team handles, and drill into the tickets behind any count. Requirements Available on all Helpdesk ...
Take action on tickets in bulk
You can use bulk actions to take the same action on multiple tickets at once. You can take the following ticket actions in bulk: Set ticket status to open/closed Assign tickets to yourself/other agents/other teams Apply Macros Add tags Mark tickets as read ...
