299 Results for "email"
Import Zendesk data into Gorgias
... the menu, locate Advanced, then select Historical Imports. Click the Zendesk Import tab, then click Import. Enter your Zendesk subdomain and the email you use to sign in. Paste your API token under API Key, then click Import. Once your import completes, continuous sync will ...
WhatsApp Message Templates
... even though you sent a new message using a different channel. Once you create a new ticket in your helpdesk, change the channel from Email to WhatsApp in the drop-down menu. Then, you'll be prompted to use your existing Templates to initiate a conversation ...
Netsuite
... authenticating your Netsuite account, you will receive a link to a from your Gorgias Support Representative (please reach out to us either via email [email protected] or via chat). You will want to have this form open as you are creating an integration within your ...
CartConvert
... a new cart from scratch with a new email address so that CC can contact them again. Even if they use a different phone number the 2nd time, if they used the same email address, CC won't be able to open a new conversation with them.
Rule Glossary: E-commerce
... a tracking number. This is useful when you want to set an auto-reply to customers inquiring about their order shipping - send an email with the tracking number if there is one (using a Shopify variable), or send an email notifying the customer there' ...
Shipup
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Shipup helps you follow packages to create a seamless, transparent, and branded delivery experience. With Shipup, you can send ...
Install chat and enable AI Agent on Gorgias
Gorgias chat allows your customers to engage with your support team or AI Agent in real time, from a conversational interface that integrates with your ecommerce website. With AI Agent, your customers can also self-service common support issues, giving your team members more time to ...
Manage automatic ticket assignment in Gorgias
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
