... a tracking number. This is useful when you want to set an auto-reply to customers inquiring about their order shipping - send an email with the tracking number if there is one (using a Shopify variable), or send an email notifying the customer there' ...
... : https://api.shipup.co/v1/trackers/zendesk_trackers?filter[search]={{ticket.customer.email}}. 5. Click Add header and use Authorization as key. 6. Add your Shipup private API key as a value - you can ...
... d like the assigned team to handle. For example, should all Chat tickets be handled by one team, while another team responds to email tickets? Or would you rather divide tickets across teams based on conditions like tags, language, or subject line? No matter ...
... Please keep in mind that the integration with Wax currently supports Shopify and Shopify Plus merchants only. The Tickets created by Wax will appear as emails in your Gorgias dashboard. This is expected, and rest assured that the replies will arrive to your customers as WhatsApp messages regardless. The ...
When you set up AI Agent for your store, you can choose to connect it to your Chat channels. For stores with a high volume of Chat tickets, enabling AI Agent on Chat allows you to automate repetitive tickets for your team and gives shoppers relevant answers to ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ada AI chatbot can be used by non-technical CX teams and can power personalized interactions for every customer using Ada ...
Our Chat suddenly disappeared. Why is that? Chat may no longer appear on your store if you recently changed your Shopify theme. When your theme changes, the code that adds Gorgias chat to the page may have been affected or overwritten. The best way to add Chat to ...
The Gorgias Community is a members-only hub for our users. Members include a global network of support agents, business owners/founders, and internal Gorgias staff. Members enjoy early access to new features, exclusive beta programs, and competitions. It's a good way ...
