299 Results for "email"
Parabola
... , you can bring in: Tickets: Full ticket details including subject, status (open, closed, etc.), channel (email, chat, social), assignee information, customer details, tags, spam status, creation and update timestamps, and custom ...
Customize how AI Agent behaves
... tickets. This way, you can avoid the Autoresponder and AI Agent replying to the same email. If you use the Auto-close spam emails rule, you can keep this enabled. AI Agent is designed to never respond to spam email or emails with a clear no- ...
Review your Convert campaign performance
... a detailed list Select Download All Orders to export the data in to .csvfile A link to download the file will be sent to your email inbox The file is available to download from your email for 7 days before being deleted FAQs How is revenue attributed to Convert campaigns ...
Refine your Gorgias statistics
... or original agents can be deselected if you wish. Channel Filtering by channel allows you to segment by your ticket’s channels, like Email, Instagram DMs, or Chat, etc. When you specify a channel filter, the statistics will include every integration you’ve ...
Configure Chat for your Gorgias helpdesk
If you’d like to give your shoppers a real-time way to connect with a support agent, you can set up live chat to allow shoppers to chat with your team without navigating away from your store. Once you’ve set up Chat, you ...
Audit log
Audit logs show chronological records of events on the account - who did what and when. You can find them under Settings -> Users & Teams -> Audit logs and filter them by team member, event, or time period (the longest being a week) ...
AI Agents by Eesel
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Get an AI support rep and agent in your Gorgias account, who can answer any question based on your past Gorgias ...
Take action on tickets in bulk
You can use bulk actions to take the same action on multiple tickets at once. You can take the following ticket actions in bulk: Set ticket status to open/closed Assign tickets to yourself/other agents/other teams Apply Macros Add tags Mark tickets as read ...
