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Audit log

... etc. User-related events User created - a new user was created User deleted - a user was deleted User invited - an invitation email was sent to one of the users User logged in - a user logged in User logged out - a user logged out User ...

AI Agents by Eesel

... a few minutes, you can train your AI with the content on your Shopify store. Simply contact us either through the dashboard or by emailing us at [email protected]. How do I embed the AI chat? In a few minutes, you can have an AI ...

Take action on tickets in bulk

... select Change priority. Select a priority. Export tickets Once the export completes, you'll receive a link to download the file in an email. From your helpdesk, click the Tickets icon in the main menu. Select a Ticket View from the sidebar. Check the boxes next to ...

Create an Action to connect AI Agent to other apps

... to insert a new condition. You can create conditions based on: information from Shopify about the Customer (including customer ID, name, email, phone number, and tags) Information from Shopify about the customer’s order (including billing and shipping address, order ...

Analyze your Flows drop-off performance

After you’ve built and published a Flow, you can use Analysis mode to evaluate the effectiveness of your Flow. With Analysis, you can see what’s working well for shoppers during the Flow and identify areas where you can make helpful changes. By addressing areas ...

Convert Campaign troubleshooting guide

This article outlines steps to troubleshoot why your Convert Campaigns show no impressions or no data on the Convert report. Why can't I see performance data? Let's first check if the issue lies in report filters or Campaign settings. Verify store data filtering Ensure you ...

Create Guidance to give AI Agent custom instructions

Guidance are custom instructions that you write for AI Agent in natural language—like how’d you’d explain something to a new teammate. You can use Guidance to tell AI Agent how to behave and respond to specific shopper requests or scenarios. For example, you might ...

Navigate AI Agent from setup to going live

You can set up and turn on AI Agent for your Shopify store from the AI Agent menu in Gorgias. Here, you can train AI Agent with knowledge, test its accuracy and control the channels where your customers interact with AI. Once AI Agent is deployed and has ...