296 Results for "email"
Review your Convert campaign performance
... a detailed list Select Download All Orders to export the data in to .csvfile A link to download the file will be sent to your email inbox The file is available to download from your email for 7 days before being deleted FAQs How is revenue attributed to Convert campaigns ...
Refine your Gorgias statistics
... or original agents can be deselected if you wish. Channel Filtering by channel allows you to segment by your ticket’s channels, like Email, Instagram DMs, or Chat, etc. When you specify a channel filter, the statistics will include every integration you’ve ...
Configure Chat for your Gorgias helpdesk
... is hidden by toggling this setting to ON. Email capture You can enable email capture If you’d like your shoppers to provide their email address in order to initiate a chat. Collecting the shopper’s email allows you to send follow up messages if the chat ends ...
Audit log
Audit logs show chronological records of events on the account - who did what and when. You can find them under Settings -> Users & Teams -> Audit logs and filter them by team member, event, or time period (the longest being a week) ...
AI Agents by Eesel
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Get an AI support rep and agent in your Gorgias account, who can answer any question based on your past Gorgias ...
Take action on tickets in bulk
You can use bulk actions to take the same action on multiple tickets at once. You can take the following ticket actions in bulk: Set ticket status to open/closed Assign tickets to yourself/other agents/other teams Apply Macros Add tags Mark tickets as read ...
Create an Action to connect AI Agent to other apps
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
Analyze your Flows drop-off performance
After you’ve built and published a Flow, you can use Analysis mode to evaluate the effectiveness of your Flow. With Analysis, you can see what’s working well for shoppers during the Flow and identify areas where you can make helpful changes. By addressing areas ...
