44 Results for "facebook"
Troubleshooting Facebook and Instagram
... or receiving tickets from your Facebook integration. Messenger tickets aren't created Follow the steps below, then send a test message through your Facebook page to test the integration. From your Facebook account: 1. Go to your page's settings and select Advanced Messaging. 2. In ...
Social Media: Connect Facebook and Instagram to Gorgias
... Facebook, Messenger & Instagram app to Gorgias To connect Gorgias with Facebook and Instagram, you'll need to log in to the Facebook profile that has access to the business portfolio that manages your Facebook pages and Instagram accounts. If your profile manages multiple Facebook pages, ...
Handle tickets in Gorgias: Facebook Messenger and Instagram DMs
... Instagram DM You can privately respond to Instagram and Facebook comments, which creates a new Messenger or Instagram DM ticket in Gorgias. Open a Facebook or Instagram comment ticket. Hover over the customer's comment. For Facebook comments, click the Reply by Facebook Messenger icon. For Instagram ...
Handle tickets in Gorgias: Facebook comments, recommendations, and mentions
... natively. Respond to Facebook activity When your Facebook page is connected to Gorgias, the following types of activity can be handled in Gorgias: Facebook comments (including ad comments) Facebook recommendations Facebook Messenger messages Facebook mentions Every top-level comment on a post, every new ...
Enable AI Agent on Instagram and Facebook Messenger (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta: AI Agent on Instagram and Facebook Messenger is currently in open beta. Some capabilities are still in development. Feature behavior and plan ...
Handle tickets in Gorgias
Every customer conversation in Gorgias lives in a ticket. When a customer reaches out with a support inquiry, Gorgias creates a ticket and routes it to your team, regardless of which channel the request originated from. This guide walks through the full workflow for handling a ticket: ...
Measure support performance: Channels
The Channels report shows your support performance broken down by communication channel. Use it to compare ticket volume, response times, and satisfaction scores across every channel your team uses, so you can identify where demand is highest and where to allocate your staffing and resources. Requirements Available ...
Amplify.ai
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Amplify.ai is an AI-powered customer engagement platform helping merchants achieve better ROI using various marketing automation tools built for ...
