45 Results for "facebook"
Facebook comments, recommendations and ad comments
Facebook comments Once you integrate your Facebook business page with Gorgias, you'll be able to manage and reply to your shopper's Facebook comments from inside your Gorgias dashboard. If you activate Facebook comments on the Facebook integration page, it'll create a ticket ...
Troubleshooting Facebook and Instagram
... or receiving tickets from your Facebook integration. Messenger tickets aren't created Follow the steps below, then send a test message through your Facebook page to test the integration. From your Facebook account: 1. Go to your page's settings and select Advanced Messaging. 2. In ...
Connect your Facebook and Instagram
... date (the first time a Facebook page has been integrated) and can only be done once. Connect your Instagram business account to your Facebook business account You'll need to connect your accounts on both Facebook and Instagram. Steps for Facebook 1. Open your Facebook Page. 2 ...
Enable AI Agent on Instagram and Facebook Messenger (Beta)
... preview its responses with a test conversation before it goes live. Before you begin Before you use AI Agent to answer shoppers on Instagram and Facebook Messenger: You must connect Instagram and Facebook Messenger to Gorgias, if you haven't already. This integration adds Facebook and Instagram ...
Handle tickets in Gorgias
Every customer conversation in Gorgias lives in a ticket. When a customer reaches out with a support inquiry, Gorgias creates a ticket and routes it to your team, regardless of which channel the request originated from. This guide walks through the full workflow for handling a ticket: ...
Measure support performance: Channels
The Channels report shows your support performance broken down by communication channel. Use it to compare ticket volume, response times, and satisfaction scores across every channel your team uses, so you can identify where demand is highest and where to allocate your staffing and resources. Requirements Available ...
Amplify.ai
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Amplify.ai is an AI-powered customer engagement platform helping merchants achieve better ROI using various marketing automation tools built for ...
Ubu
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ubu enables you to convert Instagram and Facebook audiences into repeat customers. Turn your followers into loyal customers with personalized, automated ...
