50 Results for "facebook"
Social Media: Set up WhatsApp with a Gorgias phone number
... the menu, locate Apps, then select App store. Search for and select WhatsApp. Click Connect WhatsApp Business. You'll be redirected to Facebook. Sign in to the Facebook account that has access to your Meta business portfolio. Follow Meta's steps to select the business portfolio ...
Merge Gorgias tickets
... both tickets must match) Facebook mention • Email (no extra restriction) • Voice (the customer on both tickets must match) Facebook messenger Facebook messenger tickets (the customer on both tickets must match, and the tickets must be from the same Facebook messenger integration) Facebook ...
Manage views and sections in Gorgias
... it will be added to only your sidebar. Sections Sections group multiple views together in your sidebar. For example, you might have views for Facebook tickets, Instagram tickets, and WhatsApp tickets that you group together in a section you call Social Media. Manage views The views you ...
Preview AI Agent responses with test conversations
... conversation: SettingOptions Channel Choose a channel for your test conversation with AI Agent, including Email, Chat, SMS, Instagram DM, Facebook Messenger, or WhatsApp. Target Choose a target audience. This option lets you test how AI Agent responds to: - A new customer ...
Score the quality of your tickets with Auto QA
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
Why AI Agent closes or snoozes tickets without responding
If you've noticed AI Agent close a ticket without sending a response, or set a ticket aside without any action from your team, this article explains why. Not every ticket needs a response — AI Agent is designed to recognize when a message requires no action, ...
Rules FAQs
In what order are Rules executed? Rules execution order is determined by two things, the trigger and the position of the Rule in the list: Ticket Created Rules are always executed before New Message In Ticket ones, and Ticket Updated Rules are executed last. All Rules ...
Export tickets from Gorgias
If you'd like to analyze your tickets outside of Gorgias, you can export your ticket data to a CSV file in two different ways. You can export the tickets from any view with a bulk action, or export tickets from your analytics drill-down. The ...
