41 Results for "facebook"
User permissions
... integrations-related actions as well. Observers can't do integration-related actions, however, they can perform these actions directly on Facebook and Instagram. Lite users will be able to respond to direct messages from Facebook and Instagram, however, they won't be ...
Rules FAQs
... Is False condition, so that the Rule isn't triggered once users reply to the ticket. Can I send auto-replies to Facebook and Instagram comments? Yes, but we don't recommend setting it up since social media platforms can detect and flag such ...
WhatsApp 101
... or Teams, Snooze them, or Auto-close them. WhatsApp Business Account customization Your WhatsApp Business Account Integration information is managed through the Facebook Business Manager Settings - you can't change any of this information through Gorgias settings. 1. Visit Facebook Business Manager’s Whatsapp ...
Zendesk migration 101
... hold, Solved, and Closed Zendesk tickets will all be imported as Closed Gorgias tickets. Channels will be imported as well - a closed Facebook Zendesk ticket will come in as a closed Facebook ticket in Gorgias as well. Depending on the amount of data, it can sometimes ...
Translation by Lingpad
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
Automatically score the quality of your tickets with Auto QA
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
Manage automatic ticket assignment in Gorgias
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
Rule Glossary: Actions
Actions are the final step of each Rule, the reason why the Rule was created in the first place - it determines what'll happen when conditions are met. Send email This option can be used to send an email to a specific email address by typing it ...
