... Korean, Mandarin, Russian, Gujarati, Tamil. Supported 3rd-party integrations are Recharge, Skio, Loop Returns, Ship Station, Facebook/Instagram, and Google Drive. Sigma AI works within Gorgias and needs to be linked to your Shopify store. It has 2 modes ...
... 's Coffee Shop). Corporate website The website of your business that your customers are engaging with. It can include social media links (Facebook, Instagram, X, etc.) if you don't have a traditional website (like http://johnscoffeeshop.com ...
... match the keyword or phrase. These options are useful for tracking social media comments, but message body won't work with Instagram or Facebook ads by targeting keywords used in the ad - they'll be detected only in the actual comment. The Rule can’t ...
... integrations-related actions as well. Observers can't do integration-related actions, however, they can perform these actions directly on Facebook and Instagram. Lite users will be able to respond to direct messages from Facebook and Instagram, however, they won't be ...
... number tickets of each type of channel one agent can have assigned at any one time. Chat & Messaging channels are Chat, SMS, Facebook Messenger, and Instagram Direct Message channels (the limit is 3 by default). Other text tickets cover all other channels, like ...
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
In what order are Rules executed? Rules execution order is determined by two things, the trigger and the position of the Rule in the list: Ticket Created Rules are always executed before New Message In Ticket ones, and Ticket Updated Rules are executed last. All Rules ...
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
