44 Results for "facebook"
Score the quality of your tickets with Auto QA
... eligible for a score from Auto QA. At the moment, Auto QA does not score social media tickets or phone calls. These include: Facebook messages, mentions and recommendations Instagram mentions, comments and ad comments Gorgias Voice Aircall Conversations that are too short do not receive an ...
Why AI Agent closes or snoozes tickets without responding
... the customer doesn't respond, AI Agent closes the ticket automatically after a set period of time: three days for email, Facebook Messenger, and Instagram DMs, or 10 minutes for chat and SMS. What you can and cannot change The close and snooze behaviors ...
Rules FAQs
... Is False condition, so that the Rule isn't triggered once users reply to the ticket. Can I send auto-replies to Facebook and Instagram comments? Yes, but we don't recommend setting it up since social media platforms can detect and flag such ...
Export tickets from Gorgias
... the timezone of the person who exported the CSV. Only public messages are included in the export. Note: Internal notes, ticket events, Facebook wall posts, Instagram media messages, and Instagram ad media messages aren't included in the export. Export the drill-down ...
WhatsApp 101
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
Zendesk migration 101
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
Community
The Gorgias Community is a members-only hub for our users. Members include a global network of support agents, business owners/founders, and internal Gorgias staff. Members enjoy early access to new features, exclusive beta programs, and competitions. It's a good way ...
Launch guide for Gorgias admins
Welcome to Gorgias — an AI-powered customer experience platform built for ecommerce brands. To create the best possible experience for your team, it’s important to prepare your helpdesk to handle customer requests. This includes setting up channels for incoming requests, connecting your ecommerce store to ...
