... 's Coffee Shop). Corporate website The website of your business that your customers are engaging with. It can include social media links (Facebook, Instagram, X, etc.) if you don't have a traditional website (like http://johnscoffeeshop.com ...
... a Rule A helpdesk ticket can come from the following channels: Email, Chat, Contact Forms, and integrations with social channels like Facebook, Instagram and WhatsApp. Learn more about billable tickets. Automation fee (if you subscribe to AI Agent) An additional outcome-based ...
... match the keyword or phrase. These options are useful for tracking social media comments, but message body won't work with Instagram or Facebook ads by targeting keywords used in the ad - they'll be detected only in the actual comment. The Rule can’t ...
Views and Sections are a powerful way to organize tickets and streamline your workflow in Gorgias. Whether you’re organizing a high volume of tickets in your helpdesk, or simply trying to stay on top of your own queue, creating Views and Sections can make a big ...
There are 5 user roles that can be assigned to users to control their permissions in detail: Permissions per role FunctionObserverLiteBasicLeadAdmin User Settings View Y Y Y Y Y Update Y Y Y Y Y Billing View N N N N Y Update N N N N Y Customers ...
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
In what order are Rules executed? Rules execution order is determined by two things, the trigger and the position of the Rule in the list: Ticket Created Rules are always executed before New Message In Ticket ones, and Ticket Updated Rules are executed last. All Rules ...
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
