43 Results for "facebook"
Manage Views and Sections in Gorgias
... it will be added to only your sidebar. Sections Sections group multiple Views together in your sidebar. For example, you might have Views for Facebook, Instagram, and WhatsApp tickets, that you group together in a Section called Social Media. Manage Views The Views you create in ...
User permissions
... integrations-related actions as well. Observers can't do integration-related actions, however, they can perform these actions directly on Facebook and Instagram. Lite users will be able to respond to direct messages from Facebook and Instagram, however, they won't be ...
WhatsApp 101
... or Teams, Snooze them, or Auto-close them. WhatsApp Business Account customization Your WhatsApp Business Account Integration information is managed through the Facebook Business Manager Settings - you can't change any of this information through Gorgias settings. 1. Visit Facebook Business Manager’s Whatsapp ...
Rules FAQs
... Is False condition, so that the Rule isn't triggered once users reply to the ticket. Can I send auto-replies to Facebook and Instagram comments? Yes, but we don't recommend setting it up since social media platforms can detect and flag such ...
Zendesk migration 101
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
Community
The Gorgias Community is a members-only hub for our users. Members include a global network of support agents, business owners/founders, and internal Gorgias staff. Members enjoy early access to new features, exclusive beta programs, and competitions. It's a good way ...
Translation by Lingpad
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
Automatically score the quality of your tickets with Auto QA
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
