398 Results for "help"
Guide to Gorgias Voice
Gorgias Voice is an optional add-on to your Helpdesk plan that allows you to make and receive phone calls from your Gorgias helpdesk. Set up a Voice integration to get started. Requirements All Helpdesk plans can subscribe to the Voice Add-on Only Admins can subscribe to ...
Create a rule from a template
Rules allow you to automate actions on the tickets in your helpdesk that meet specific conditions. You can create a custom rule for your team's unique processes, or get started with a rule template. If you just joined Gorgias, you already have two default Rules enabled ...
Create a ticket
A ticket is a customer's request raised to seek help in resolving issues concerning services, and products, or to respond to any questions they might have. The ticket could be raised via any of your support channels (Email, Chat, social media, SMS ...
Segment
Note: this integration is available to any Gorgias; however help with set ip or fixing any issues will only be supported for customers on the Advanced plan or higher, due to the manual work required on our end. Segment's software and APIs collect, clean ...
Measure support performance: SLA report
If you’ve set SLAs in Gorgias, the SLA report helps you track how consistently your team meets your service targets over time. It gives you a clear view of what’s working, where breaches happen, and which tickets or calls are driving results so ...
KYC registration of UK numbers
This article explains the registration process of existing UK numbers in Gorgias helpdesk. If you're looking to obtain a new UK number, please follow these steps. If you want to transfer an existing number to Gorgias, please check out this article. By September 30, 2024 ...
Common account errors
Here you'll find the most common error messages in your helpdesk - one of the first steps for many errors occurring in your browser (like freezing, lagging, latency) is clearing your cache and cookies (Chrome, Safari, Edge, Firefox) and ...
Switch from an email integration to email forwarding
The Gmail and Outlook365 integrations allow brands on the Basic or Pro helpdesk plan who send fewer than 500 emails each day to quickly connect an email address to Gorgias, and send and reply to customer emails. If you’ve noticed persistent email delivery issues, or your ...
