397 Results for "help"
Access your Gorgias REST API credentials
... all three from the REST API settings page in your helpdesk. Note: API keys are tied to your individual account, not to the helpdesk as a whole. For full API documentation, visit the Gorgias Developer Documentation. Requirements Available on all Helpdesk plans The account owner and admins ...
Recharge
Recharge is a recurring payment app for Shopify - the integration with Gorgias helps you manage subscriptions. Display Recharge subscriptions next to support tickets in the widget sidebar. Cancel or reactivate subscriptions, refund (partially or totally) a charge, etc. Use Macro variables: embed customer' ...
Chat Campaigns
... A campaign is considered a billable ticket only if the customer replies to campaign's message. This will create a chat ticket in your helpdesk, you'll be charged a ticket fee according to your helpdesk subscription. Steps Please install the Campaign bundle by March 14th, ...
AI Library
A strong and reliable brand is also built through a well-maintained Help Center. AI Library can help you overcome writer's blockage and save you a significant amount of time with producing new articles. All that you would have to do is review the suggested articles and ...
Auto-tag Rule best practices
You can use your Rules to add Tags to a ticket which will help you sort them into Views and organize your workflow based on your needs. Cancel order This Rule is set to auto-assign to a specific agent. If you have an agent who works directly with ...
Email integration FAQ
Connecting your email to Gorgias is a key step in setting up your helpdesk to support your customers. Whether you’ve added an email to your helpdesk with a direct Gmail or Outlook email integration, or with email forwarding, this FAQ provides answers to common questions about ...
Macros: Add actions to macros
You can add actions to your Gorgias Macros to automatically trigger events in your helpdesk, as well as in certain integrations, when the macro is applied. For example, you can create a macro with an Add tags action to automatically apply specific tags to tickets where the ...
Search in Gorgias
You can search in Gorgias to find tickets, calls and customers in your helpdesk. When you need to narrow down your search based on specific attributes, use Advanced Search to apply filters to your results. Requirements Available on all Helpdesk plans All roles can search their Gorgias helpdesk ...
