397 Results for "help"
Understand AI Agent tags and ticket views
... , it automatically applies tags to reflect what it did and where the ticket stands. These tags power the AI Agent ticket view in your helpdesk inbox, and you can use them as conditions in rules to route, prioritize, or automate follow-up on AI Agent ...
Enable or disable content for AI Agent
... In use by AI Agent toggle to enable or disable the selected items. Note: Help center articles can be enabled or disabled for AI Agent, but separately may also be set to public or unlisted to control whether they are visible to shoppers who visit your help center.
Set up custom SSO for Gorgias
... On (SSO). Note: Currently, we only support IdPs that implement the OpenID Connect Discovery Protocol. Requirements Available on Advanced and Enterprise Helpdesk plans To set up SSO, you need to be an Admin in Gorgias and your IdP Configure SSO To configure SSO for Gorgias ...
Postscript
... marketing platform for Shopify merchants. Enabling the integration allows Postscript to create SMS tickets inside Gorgias. When support agents respond to the ticket in the helpdesk interface, the responses will be sent out via the same SMS number that the initial message came through. When the ticket is closed ...
Tickets auto-merge
... , auto-merge creates a single thread with all the context, making it easier for your agents to reply. Requirements Available on all Helpdesk plans Only admins can configure auto-merge settings Configuring auto-merge Gorgias can merge tickets that meet all of the following conditions ...
Deflect Gorgias chat conversations with an automated interaction
... send your team a chat message. If the automation does not resolve their inquiry, the customer can select "No, I need more help". They will then be able to start a chat conversation, or submit a request to your team if offline capture is active ...
Add your team to Gorgias
... email, or enable auto-join to allow users with specific email domains to sign up, no invitation required. Requirements Available on all Helpdesk plans Only Admins can invite users to Gorgias, or enable auto-join Invite users to Gorgias Create a user in Gorgias to ...
How to use Gorgias: a quick start guide
Welcome to Gorgias, we’re so excited you’re here! Gorgias brings customer support requests from a variety of channels into a centralized, AI-powered platform; so you and your team can efficiently monitor, prioritize, and solve any volume of customer ...
