397 Results for "help"
Multi-Language Support
... configure campaigns and flows in the shoppers' preferred languages. Multi-language support is enabled on: Chat Campaigns Flows Article Recommendations Order Management Help Center If a Flow/Campaign is set up in a language not added in Chat, it won't show up - ...
Best practices for writing Guidance
... plays a big role in shaping the experience of shoppers. Review this article to understand how you can optimize Guidance for AI. Well written Guidance helps AI Agent successfully handle inquiries in a way that’s consistent with your brand’s policies, procedures and expectations. Identifying scenarios ...
TikTok Shop
... ! With Gorgias for TikTok Shop, you can resolve customer inquiries faster than ever by bringing your TikTok Shop data directly into your primary helpdesk. No more jumping between tabs -> view real-time order details, track shipments, and monitor return statuses all within the ...
Manage whether chat is visible to customers
... uninstall anything by managing the chat's visibility settings. These settings are on the Preferences tab for each chat integration. Requirements Available on all Helpdesk plans The account owner and admins can manage chat settings Control where your chat appears The Visibility options section on the Preferences tab has ...
Rivo
... loyalty-driven brands. With the Rivo integration, you can make the most out of the Loyalty program by adding the app to your helpdesk. Your customized sidebar and Macros can have all the Loyalty data for getting context on your tickets and delivering an exceptional customer experience. Insert ...
Chat: Capture requests outside of business hours
... offline capture settings allow your customers to send an asynchronous message to your support team and receive a reply over email. Requirements Available on all Helpdesk plans The account owner and admins can customize offline capture Note: When AI Agent is turned on for chat, chats that are ...
Customize how AI Agent hands over to your team
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias When AI Agent can't resolve a customer's inquiry, it hands the conversation over to your team. Handovers are a ...
Flow builder
The builder has a tree-type layout that reflects the multiple paths you can build for your customers, depending on the topic. NumberNameDescription 1 Name For internal use only - it won't be visible to your customers. 2 Navigation panel Use this to zoom in, ...
