... mentions or Instagram DMs? No, only comments. Will Instagram DMs be shown at the top left of the nav bar like Chat and Messenger tickets? Yes, Instagram DM ticket notifications will show up on the navigation bar - similar to Chat and Facebook Messenger tickets. You ...
... send a brand new email, a new ticket will be opened. 2. If you close out a Chat-type ticket (Chat, Messenger, Instagram Direct Message) from a customer and they reach out again after more than 3 days, a new ticket will be ...
... remain unassigned until an agent becomes eligible. The Chat & Messaging tickets limit applies to any tickets that come from Chat, SMS, Facebook Messenger, or Instagram Direct Messages, while the Other text tickets limit applies to tickets created from all other channels, excluding Voice. From ...
Is WhatsApp free for Gorgias customers? All Gorgias customers can add WhatsApp as a new channel to their helpdesk for free. WhatsApp tickets are that you reply to from your helpdesk are counted as billable tickets and counted toward your ticket usage. Usage costs are incurred through WhatsApp, ...
