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Chat size and weight information

... srcdoc instead of document.write which is not render-blocking. We'll load fonts only when needed. Because of this CSS in the MessengerButton component: ```jsx *:not(.fas)': { fontFamily: chatFontFamily, lineHeight: '20px' ...

Instagram Direct Messages FAQs

... mentions or Instagram DMs? No, only comments. Will Instagram DMs be shown at the top left of the nav bar like Chat and Messenger tickets? Yes, Instagram DM ticket notifications will show up on the navigation bar - similar to Chat and Facebook Messenger tickets. You ...

Handle incoming tickets

... send a brand new email, a new ticket will be opened. 2. If you close out a Chat-type ticket (Chat, Messenger, Instagram Direct Message) from a customer and they reach out again after more than 3 days, a new ticket will be ...

WhatsApp FAQs

... three sanctioned regions in Ukraine (Crimea, Donetsk, Luhansk) aren't eligible to use the WhatsApp Business Platform. Additionally, WhatsApp Messenger (WhatsApp) and WhatsApp Business app users in those locations aren't eligible to receive messages. Businesses in Turkey can use the ...