... send a brand new email, a new ticket will be opened. 2. If you close out a Chat-type ticket (Chat, Messenger, Instagram Direct Message) from a customer and they reach out again after more than 3 days, a new ticket will be ...
... remain unassigned until an agent becomes eligible. The Chat & Messaging tickets limit applies to any tickets that come from Chat, SMS, Facebook Messenger, or Instagram Direct Messages, while the Other text tickets limit applies to tickets created from all other channels, excluding Voice. From ...
... three sanctioned regions in Ukraine (Crimea, Donetsk, Luhansk) aren't eligible to use the WhatsApp Business Platform. Additionally, WhatsApp Messenger (WhatsApp) and WhatsApp Business app users in those locations aren't eligible to receive messages. Businesses in Turkey can use the ...
