27 Results for "messenger"
Handle tickets in Gorgias: Instagram comments and mentions
... a ticket from Instagram. Hover over the message to see the available actions: Click Reply by Instagram DM to send a private reply via Messenger. Click Hide to hide or un-hide the comment from other Instagram users. Type your reply in the message box and click Send ...
Auto-close Rule best practices
... getting. Rule setup Auto-close tickets from a certain user You can set this Rule up if you wish to automatically close tickets from a certain shopper (usually if you want to block them - it'll apply to Facebook comments and Messenger too). Rule setup
Merge Gorgias tickets
... on both tickets must match) Facebook mention • Email (no extra restriction) • Voice (the customer on both tickets must match) Facebook messenger Facebook messenger tickets (the customer on both tickets must match, and the tickets must be from the same Facebook messenger integration) ...
Surveywell
... tagged the ticket. The tagging will be attributed to the person who installed the integration: Sending Surveys via WhatsApp, Instagram, and Facebook Messenger Surveys will be sent for the channel used for the ticket, as long as they are added in the survey triggers setting or ...
Why AI Agent closes or snoozes tickets without responding
... customer doesn't respond, AI Agent closes the ticket automatically after a set period of time: three days for email, Facebook Messenger, and Instagram DMs, or 10 minutes for chat and SMS. What you can and cannot change The close and snooze behaviors described ...
Chat size and weight information
... srcdoc instead of document.write which is not render-blocking. We'll load fonts only when needed. Because of this CSS in the MessengerButton component: ```jsx *:not(.fas)': { fontFamily: chatFontFamily, lineHeight: '20px' ...
Instagram Direct Messages FAQs
I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...
Manage automatic ticket assignment in Gorgias
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
