... that story mention in the first response. Steps Your Facebook business page needs to be associated with your Instagram business account. 1. In Instagram Business Messenger, navigate to Settings -> Privacy -> Messages and make sure your Allow Access to Messages setting is set to Active. 2 ...
... the desired Facebook account. 6. Select whether you want to sync your profile photo, then tap Continue to complete the setup. App Permissions Facebook Messenger permissions To enable Messenger, you'll have to grant Gorgias the following permissions: Manage and access page conversations in Messenger Send ...
... ; } clearInterval(timer); var buttonStyle = document.createElement('style'); buttonStyle.textContent = '#gorgias-chat-messenger-button {background-color: orange; transition: background-color 200ms ease;}'; // the custom ...
... the comment ticket along with links to the Messenger ticket where the reply is. 5. Next, there are 2 scenarios: If no recent Messenger conversation with the shopper is found (or the last message was sent more than 3 days ago), a new closed Messenger ...
... getting. Rule setup Auto-close tickets from a certain user You can set this Rule up if you wish to automatically close tickets from a certain shopper (usually if you want to block them - it'll apply to Facebook comments and Messenger too). Rule setup
You can customize the data in Statistics with filters by selecting options from the drop-down menus. The number of filters available will change depending on the page you're viewing. Integration The integration allows segmentation by integration like Facebook for brand A, Facebook for brand B ...
You can automate ticket assignment for all available agents in your Gorgias account. If you want to assign tickets manually, check out this article for more tips. To access and customize your auto-assignment settings, navigate to Settings -> Users & Teams→ Ticket assignment. When auto ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Surveywell is a customer satisfaction survey made for eCommerce support. It's also an advanced CSAT for WhatsApp, Instagram, ...
