31 Results for "messenger"
Understand AI Agent tags and ticket views
... respond Applied when AI Agent sends a reply that requires follow-up — the ticket is snoozed for three days (for email, Facebook Messenger, and Instagram DMs) or 10 minutes (for chat and SMS). If the customer doesn't reply, AI Agent ...
Handle tickets in Gorgias: Instagram comments and mentions
... a ticket from Instagram. Hover over the message to see the available actions: Click Reply by Instagram DM to send a private reply via Messenger. Click Hide to hide or un-hide the comment from other Instagram users. Type your reply in the message box and click Send ...
Auto-close Rule best practices
... getting. Rule setup Auto-close tickets from a certain user You can set this Rule up if you wish to automatically close tickets from a certain shopper (usually if you want to block them - it'll apply to Facebook comments and Messenger too). Rule setup
Preview AI Agent responses with test conversations
... : SettingOptions Channel Choose a channel for your test conversation with AI Agent, including Email, Chat, SMS, Instagram DM, Facebook Messenger, or WhatsApp. Target Choose a target audience. This option lets you test how AI Agent responds to: - A new customer. Best ...
Merge Gorgias tickets
... on both tickets must match) Facebook mention • Email (no extra restriction) • Voice (the customer on both tickets must match) Facebook messenger Facebook messenger tickets (the customer on both tickets must match, and the tickets must be from the same Facebook messenger integration) ...
Surveywell
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Surveywell is a customer satisfaction survey made for eCommerce support. It's also an advanced CSAT for WhatsApp, Instagram, ...
Why AI Agent closes or snoozes tickets without responding
If you've noticed AI Agent close a ticket without sending a response, or set a ticket aside without any action from your team, this article explains why. Not every ticket needs a response — AI Agent is designed to recognize when a message requires no action, ...
Chat size and weight information
We work hard to decrease Gorgias Chat's impact on website loading times - it currently affects the performance score by only 3 points. Google Lighthouse Score The Google Lighthouse Performance score is a weighted average of the metric scores used to calculate a page's speed. Generally ...
