24 Results for "messenger"
Facebook comments, recommendations and ad comments
... the comment ticket along with links to the Messenger ticket where the reply is. 5. Next, there are 2 scenarios: If no recent Messenger conversation with the shopper is found (or the last message was sent more than 3 days ago), a new closed Messenger ...
Auto-close Rule best practices
... getting. Rule setup Auto-close tickets from a certain user You can set this Rule up if you wish to automatically close tickets from a certain shopper (usually if you want to block them - it'll apply to Facebook comments and Messenger too). Rule setup
Merge Gorgias tickets
... on both tickets must match) Facebook mention • Email (no extra restriction) • Voice (the customer on both tickets must match) Facebook messenger Facebook messenger tickets (the customer on both tickets must match, and the tickets must be from the same Facebook messenger integration) ...
Surveywell
... tagged the ticket. The tagging will be attributed to the person who installed the integration: Sending Surveys via WhatsApp, Instagram, and Facebook Messenger Surveys will be sent for the channel used for the ticket, as long as they are added in the survey triggers setting or ...
Chat size and weight information
... srcdoc instead of document.write which is not render-blocking. We'll load fonts only when needed. Because of this CSS in the MessengerButton component: ```jsx *:not(.fas)': { fontFamily: chatFontFamily, lineHeight: '20px' ...
Manage automatic ticket assignment in Gorgias
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
WhatsApp FAQs
Is WhatsApp free for Gorgias customers? All Gorgias customers can add WhatsApp as a new channel to their helpdesk for free. WhatsApp tickets are that you reply to from your helpdesk are counted as billable tickets and counted toward your ticket usage. Usage costs are incurred through WhatsApp, ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
