26 Results for "messenger"
Connect your Facebook and Instagram
... the desired Facebook account. 6. Select whether you want to sync your profile photo, then tap Continue to complete the setup. App Permissions Facebook Messenger permissions To enable Messenger, you'll have to grant Gorgias the following permissions: Manage and access page conversations in Messenger Send ...
Facebook comments, recommendations and ad comments
... the comment ticket along with links to the Messenger ticket where the reply is. 5. Next, there are 2 scenarios: If no recent Messenger conversation with the shopper is found (or the last message was sent more than 3 days ago), a new closed Messenger ...
Auto-close Rule best practices
... getting. Rule setup Auto-close tickets from a certain user You can set this Rule up if you wish to automatically close tickets from a certain shopper (usually if you want to block them - it'll apply to Facebook comments and Messenger too). Rule setup
Merge Gorgias tickets
... on both tickets must match) Facebook mention • Email (no extra restriction) • Voice (the customer on both tickets must match) Facebook messenger Facebook messenger tickets (the customer on both tickets must match, and the tickets must be from the same Facebook messenger integration) ...
Surveywell
... tagged the ticket. The tagging will be attributed to the person who installed the integration: Sending Surveys via WhatsApp, Instagram, and Facebook Messenger Surveys will be sent for the channel used for the ticket, as long as they are added in the survey triggers setting or ...
Chat size and weight information
We work hard to decrease Gorgias Chat's impact on website loading times - it currently affects the performance score by only 3 points. Google Lighthouse Score The Google Lighthouse Performance score is a weighted average of the metric scores used to calculate a page's speed. Generally ...
Instagram Direct Messages FAQs
I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...
Manage automatic ticket assignment in Gorgias
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
