113 Results for "set up ai agent"
Best practices for writing Guidance
... by X hours” “Send Macro XYZ” “Assign ticket to Agent X” Tone of voice instructions → although you can tell AI Agent what to say in Guidance, any instructions about brand voice and tone should be set up in your AI Agent settings. AI Agent ...
Best practices: prepare Shopping Assistant for sales conversations
... your settings, you can prepare AI Agent to successfully engage with shoppers and convert browsers into buyers. Before you begin Before you can use AI Agent's shopping assistant skills, you should have the following set up: You must have an active AI Agent subscription If ...
About Managed Ticket Fields
... Outcome → AI Agent uses this field to indicate the outcome of tickets that it handles (for example, handover, closed or snoozed) AI Agent Sales Opportunity → AI Agent uses this field to categorize tickets where its Shopping Assistant skills were used to engage with shoppers AI Agent ...
Order Management 101
To use automation features like Order Management, you must have an active AI Agent subscription. Order Management is only supported on Shopify stores (it is not compatible with BigCommerce or Magento 2). Order Management allows your customers to check their order status, tracking number, and ...
Control which products Shopping Assistant recommends
... , then click Shopping Assistant. If you have more than 1 Shopify store connected to Gorgias, use the dropdown at the top of the AI Agent menu to select a store. Select the Product recommendations tab. Next to Promote products, click Set up. If you've done ...
Search assist and ask anything input: proactively start conversations with shoppers
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (requires upgrade to use Shopping Assistant skills) Can be used with Shopify stores connected to Gorgias You can use customer engagement features like search assist and ask anything input to proactively ...
Customize your selling style and discount strategy
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias Shopping Assistant adapts its conversations based on twosettings you control: ...
Shopping Assistant explained
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias Most shoppers who visit your store have questions before they buy ...
