... more information about the type of ticket it is and the pre-made responses to them. Check out our dedicated article on this section. AI Agent Here you'll find reports to help you measure the impact of automated interactions from AI Agent and other automation features like ...
... condition has also been decommissioned temporarily while our developers are working on it. Self Service The following options are available to accounts with an active AI Agent subscription. Order Management Flow This option will help you tag/assign/reply to any of your Order Management inquiries managed within ...
... - it's particularly helpful for large Flows. 3 Steps Every step is a block - it can be a single action or a set of actions. 4 Buttons Choose to discard or save the changes made to a Flow - you'll also have the Save button ...
... shoppers with real-time assistance. Your team can create trust with shoppers during the checkout process, and you can use automation, like AI Agent, to clarify questions about shipping and payment when it matters most. Shopify plan requirements Apps that customize the information of the checkout ...
... an active AI Agent subscription Auto QA scores are only visible for Admin and Lead users Understanding scoring criteria Auto QA uses artificial intelligence (AI) to automatically score the quality of your agent’s tickets based on 3 predefined criteria: Resolution completeness, Communication and Language ...
... that were resolved without agent intervention (the customer clicked Yes, thank you when asked if the response was helpful). Served by an agent after Quick Response - The number of resolved interactions that required agent intervention (the customer clicked No, I need more help when ...
... Payment History. Usage & Plans Here you can manage your subscription for the helpdesk, as well as for all the add-ons - AI Agent, Convert, Voice, and SMS - by clicking on the Update Plan button under their respective section. You can also request ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. PerfectBot helps hundreds of DTC brands automate their Gorgias tickets, keeping costs low and customers satisfied. To get a custom demo ...
