... appropriately, and close it (you can set up this custom workflow on the Sigma AI dashboard). In Co-pilot mode, AI will suggest response drafts for any incoming ticket which can be used by the support agent to send a response. After the response is ...
... Get started in minutes: seamlessly integrate CartConvert with Gorgias today and start reclaiming lost revenue! Turn Support Agents into Revenue Generators – CartConvert helps agents proactively reach high-intent shoppers via SMS, converting 10-30% with the right support. Expand Reach - Unlike AI automation ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Aissist.io, the world’s leading multi-agent and multi-task AI, provides full-cycle automation ...
... while reasoning and taking actions with human accuracy. Siena unifies your brand voice across all channels, and also capable of crafting channel-specific AI personas with ease. Steps Set up the integration From your Gorgias account head to Settings → App Store → All Apps. Find Siena AI on the ...
... is review the suggested articles and decide whether you want to publish them or not. This feature is available on all plans. Suggestions in the AI Library can be viewed by all users but can be managed only by admins and lead agents. Article drafts will be generated every 3 ...
... human Gorgias trained e-com customer service agent, supported by artificial intelligence (Chat-GPT). You can choose between a fully AI powered customer service experience, a 100% HI (human intelligence) customer service team, or a hybrid customer service setup utilizing ...
If you're using Contact Reason as a managed Ticket Field, we'll pre-fill the field for you based on gathered AI learnings. Contact Reason is a custom field designed for e-commerce purposes - it allows customers to specify the reason for their ...
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
