... ) will retain SLAs; the ticket that lost the ID (source ticket) will be marked as deleted. FAQs Are tickets resolved by AI Agent included in SLAs? AI Agent is considered equal to human agents. It's very likely that it will always achieve SLAs ...
... more information about the type of ticket it is and the pre-made responses to them. Check out our dedicated article on this section. AI Agent Here you'll find reports to help you measure the impact of automated interactions from AI Agent and other automation features like ...
... feature other than AI Agent (such as Flows, Order Management or Article Recommendations) resolves a customer inquiry without involvement from a human agent AI Agent’s customer engagement features You might be using AI Agent’s customer engagement features, like Trigger on search and ...
Customer Customer Data This condition has been decommissioned temporarily while our developers are working on improving it. Customer Email The Rule will only trigger if the customer's email is a specific one. Customer Other Integrations This condition has also been decommissioned temporarily while our developers are working on ...
The builder has a tree-type layout that reflects the multiple paths you can build for your customers, depending on the topic. NumberNameDescription 1 Name For internal use only - it won't be visible to your customers. 2 Navigation panel Use this to zoom in, ...
Shopify allows you to customize your checkout and thank you pages with apps like Gorgias. After you install the Gorgias app on Shopify, you can use the checkout and accounts editor to add a Gorgias Chat widget to your checkout and thank you pages. The checkout page is a ...
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
Attention: As of August 2024, Quick Responses have been retired in favor of our Flows feature. Flows are a better, more flexible way to automate interactions with your customers. Quick Responses are no longer supported. Learn more. Customer interactions with Quick Responses are tracked and can be ...
