241 Results for "shopify"
Help Center: Create a help center
... Magento 2 store to Gorgias, you can set up flows to power your help center with AI automation. If you’ve connected a Shopify store to Gorgias, you’ll have the option to set up flows, article recommendations and order management. Click the toggle next ...
Custom HTTP Widgets
... A via email Shipping and returns integrations Mark an item as lost / damaged Start a return request Generate a return label for a customer Shopify Create discount codes Create a gift card (Shopify Plus only) Magento and BigCommerce Cancel an order Create a refund Email marketing and ...
Gorgias rule builder variables and conditions
This glossary is a reference for when you're building a rule with the WHEN, IF, THEN builder, and are looking for details on a specific trigger, condition, or action. The WHEN triggers are what determine when a rule fires, the IF/ ...
Verify your domain to send email from Gorgias
To send email from Gorgias using an external email address, first connect an external email address, then follow the steps in this article to verify your email domain. Verifying your domain reduces bounce rates, prevents emails from landing in Spam, and ensures your email address is ...
How to use Gorgias: a quick start guide
Welcome to Gorgias, we’re so excited you’re here! Gorgias brings customer support requests from a variety of channels into a centralized, AI-powered platform; so you and your team can efficiently monitor, prioritize, and solve any volume of customer ...
Voice Troubleshooting
An error has occurred while trying to connect to the Gorgias Voice application Please refresh your browser to reset the connection. Microphone access hasn't been granted While viewing your Gorgias account in a browser, click the button next to the page URL. Click Site settings. Check if ...
Handle Gorgias Voice tickets
The Gorgias Voice add-on allows you to make calls and track conversations with your customers as tickets in your helpdesk. Admins can configure Voice integrations to route calls to specific teams of agents, and when a customer calls, it will ring in your helpdesk. You can ...
Zendesk migration 101
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
