229 Results for "shopify"
Add your brand's content for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Your brand’s content is essential for AI Agent to respond to and resolve customer inquiries with confidence and accuracy. The more complete ...
Preview AI Agent responses with test conversations
... : A new customer. Best for testing a conversation as someone who AI Agent doesn’t recognize as having an existing customer profile in Shopify or Gorgias. An existing customer. Best for testing a conversation with a real customer profile and Shopify order data. An existing ticket. Best for ...
Order Management 101
... message on my Order Management settings page: If you're seeing this error, you don't seem to have an active Shopify store integration or an active Chat integration at the moment. You must integrate your Shopify store with Gorgias and activate the Chat integration to ...
Manage your product information for AI Agent
... information AI Agent pulls from your Shopify catalog and store website is view-only in Gorgias, and can only be edited directly in Shopify. To edit information about a product: Go to your Shopify admin to update information about the product, like its title, description ...
Review customer history in Gorgias
Use the Customer Timeline to see an overview of a customer’s interactions with your brand, including ticket history and Shopify order data. From the Customer Timeline, you can review past tickets, generate AI summaries, and quickly catch up on context before responding. Requirements Customer ...
Set up a return flow with Order Management
The Return Order option allows customers to submit a request to return an order or specific items from an order. The order information is pulled directly from Shopify. If you have integration with Loop Returns, you can also set up your Return Order flow to send shoppers directly to ...
Use Convert campaigns to recommend products to shoppers
When a shopper comes to your ecommerce store, you can use Convert campaigns to recommend products and proactively create opportunities for upsell or cross-sell. Use the Insert Shopify product option when writing your campaign message to showcase items with a visual product card. As an example, ...
AI FAQs: proactively answer shopper questions on your website
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (requires upgrade to use shopping assistant skills) Can be used with Shopify stores connected to Gorgias You can use AI FAQs to proactively surface relevant, AI-generated questions on ...
