229 Results for "shopify"
Preview AI Agent responses with test conversations
... - A new customer. Best for testing a conversation as someone who AI Agent doesn't recognize as having an existing customer profile in Shopify or Gorgias. - An existing customer. Best for testing a conversation with a real customer profile and Shopify order data. - An existing ticket ...
Order Management 101
... message on my Order Management settings page: If you're seeing this error, you don't seem to have an active Shopify store integration or an active Chat integration at the moment. You must integrate your Shopify store with Gorgias and activate the Chat integration to ...
Manage your product information for AI Agent
... information AI Agent pulls from your Shopify catalog and store website is view-only in Gorgias, and can only be edited directly in Shopify. To edit information about a product: Go to your Shopify admin to update information about the product, like its title, description ...
Review customer history in Gorgias
... is closed and contains more than three messages, the AI Summary is automatically generated and will appear at the top of the conversation. Review Shopify order data If a Shopify store is connected to your helpdesk, you’ll also see the customer’s Shopify order history ...
Review your AI Agent performance
Who can use this feature? All roles can view and filter analytics All plans with the AI Agent subscription Can be used with Shopify stores connected to Gorgias The AI Agent report gives you a focused view of how AI Agent is performing across your stores. It covers both ...
Set up a return flow with Order Management
The Return Order option allows customers to submit a request to return an order or specific items from an order. The order information is pulled directly from Shopify. If you have integration with Loop Returns, you can also set up your Return Order flow to send shoppers directly to ...
Use Convert campaigns to recommend products to shoppers
When a shopper comes to your ecommerce store, you can use Convert campaigns to recommend products and proactively create opportunities for upsell or cross-sell. Use the Insert Shopify product option when writing your campaign message to showcase items with a visual product card. As an example, ...
AI FAQs: proactively answer shopper questions on your website
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (requires upgrade to use Shopping Assistant skills) Can be used with Shopify stores connected to Gorgias You can use AI FAQs to proactively surface relevant, AI-generated questions on ...
