Create a customer
If you create a new customer in Gorgias, it won't create a new customer in your Shopify store. 1. Navigate to Customers in the top left. 2. Click on Add Customer in the top right. 3. Enter the customer's name, add a note, ...
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Gorgias Chat FAQs
... to your Shopify store is to use the Quick installation method. This way, Chat will not disappear even when you make changes to your Shopify theme. To fix the problem, please follow these steps: Go to your theme.liquid in Shopify settings and remove the current chat ...
Configure Cancel Order option
The Cancel Order option allows customers to submit a request to cancel an order (order information is pulled directly from Shopify). Steps Go to Settings > Order Management If you have more than one ecommerce store connected to Gorgias, use the dropdown menu in the top right ...
Order Management 101
... message on my Order Management settings page: If you're seeing this error, you don't seem to have an active Shopify store integration or an active Chat integration at the moment. You must integrate your Shopify store with Gorgias and activate the Chat integration to ...
Set up a return flow with Order Management
The Return Order option allows customers to submit a request to return an order or specific items from an order. The order information is pulled directly from Shopify. If you have integration with Loop Returns, you can also set up your Return Order flow to send shoppers directly to ...
Use Convert campaigns to recommend products to shoppers
When a shopper comes to your ecommerce store, you can use Convert campaigns to recommend products and proactively create opportunities for upsell or cross-sell. Use the Insert Shopify product option when writing your campaign message to showcase items with a visual product card. As an example, ...
Customize embedded Help Centers
Embedding the Help Center will automatically give you a fixed width and background color which you can customize through these codes. Change the width Copy the following code in your Shopify theme.liquid file. Instead of 1200, enter the value that suits your design. Change the background color Navigate ...
Recart
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Recart is a Shopify SMS platform that helps you spend less, sell more, and drive growth - its AI features ...
