229 Results for "shopify"
Manage your skills
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Once you create a skill, managing it is an ongoing part of working with AI Agent. You'll update instructions as your ...
Create a new skill for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Creating a skill gives AI Agent a dedicated set of instructions for one type of conversation (like returns, order status, or ...
Customize how AI Agent hands over to your team
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias When AI Agent can't resolve a customer's inquiry, it hands the conversation over to your team. Handovers are a ...
Create an action for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Actions let AI Agent handle requests from shoppers without a human stepping in — like cancelling an order, pausing a subscription, or updating ...
Use rules with AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent and Gorgias rules are separate systems that both act on tickets — and when set up without considering each other, they can ...
Change AI Agent's name
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent appears in your Gorgias helpdesk as a user with its own profile. Its name is how it identifies itself in conversations with ...
Understand AI Agent tags and ticket views
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias As AI Agent handles tickets, it automatically applies tags to reflect what it did and where the ticket stands. These tags power the ...
Set the language AI Agent replies in
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias By default, AI Agent detects the language a customer writes in and replies in the same language. You can also configure AI Agent ...
