229 Results for "shopify"
Flows 101
To use automation features like Flows, you must have an active AI Agent subscription. Flows is supported on Shopify, BigCommerce and Magento 2 stores. Flows are automated Q&A conversation scenarios that operate across multiple channels and assist shoppers with personalized guides, answers, and recommendations ...
Create a customer
If you create a new customer in Gorgias, it won't create a new customer in your Shopify store. 1. Navigate to Customers in the top left. 2. Click on Add Customer in the top right. 3. Enter the customer's name, add a note, ...
Gorgias Chat FAQs
... to your Shopify store is to use the Quick installation method. This way, Chat will not disappear even when you make changes to your Shopify theme. To fix the problem, please follow these steps: Go to your theme.liquid in Shopify settings and remove the current chat ...
Compare and restore previous versions of articles or guidance
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Updating the knowledge your AI Agent uses is a continuous process. When you edit a help center article or guidance, you can use ...
Sync and manage content from your store website and URLs
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent is only as helpful as the information it has access to. That’s why you can sync content directly from trusted ...
Enable or disable content for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent relies on your brand’s knowledge to generate responses and answer customer inquiries. Knowledge is made up of content from various ...
Manage existing content for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Keeping your brand’s content accurate and up to date is essential to provide excellent customer support, and to increase AI Agent ...
Configure Cancel Order option
The Cancel Order option allows customers to submit a request to cancel an order (order information is pulled directly from Shopify). Steps Go to Settings > Order Management If you have more than one ecommerce store connected to Gorgias, use the dropdown menu in the top right ...
