119 Results for "span"
Measure helpdesk performance: Overview
... Charts The Overview report contains two types of charts to help you visualize your data. The first chart breaks down your metrics visually, using Sankey charts and bar charts, and the second graphs your performance metrics over time on a trend chart. A variety of metrics can be ...
How Gorgias's AI Agent works
... evaluate whether the message is something that it should respond to. It looks for signs of malicious activity, like phishing for confidential information, spam messages and other threats. AI Agent also checks whether the message is listed as an excluded topic (included in your Prevent AI from ...
Gorgias Analytics: Helpdesk performance reports
Who can use this feature? • All roles can view analytics reports • Admins and agents can save filters or add a chart to a dashboard All Helpdesk plans (Voice/SMS reports require a Voice/SMS subscription) Can be used with any connected store The Helpdesk Performance ...
Parabola
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Parabola is an AI-enabled workflow automation tool that helps support, CX, and operations teams turn messy, manual ...
Translation by Lingpad
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
Filter data in reports and dashboards
Who can use this feature? All roles can view and filter analytics, but only the Owner, Admins, and Leads can create saved filters and pin defaults All Helpdesk plans Filters let you refine the data shown in your Analytics reports and dashboards. You can also save ...
Guide to Gorgias Voice
Who can use this feature? • The account owner and admins can subscribe to and set up Voice • All roles (except Observer) can make and receive calls All Helpdesk plans can subscribe to the Voice Add-on Can be used with any connected store (optional) ...
Create and manage customer fields
Customer fields are unique properties that let your agents capture additional information about shoppers on their customer profile in Gorgias. Unlike ticket fields or tags, customer fields stay with your customer from ticket-to-ticket, so your agents have full context about the person they’ ...
