109 Results for "span"
WhatsApp Message Templates
... ). 3. Meet WhatsApp's length and character guidelines: Templates can't have newlines, tabs, or more than 4 consecutive spaces. The character limit for the body component is 1024, while the character limit for the header and footer components is 60 characters each ...
Help Center 101
... to be at the root level. Can I only set up a Contact Form through Gorgias? You can use the Contact Form as a standalone page too. Can I duplicate my Help Center? Yes - just click the duplication button on the right next to it. This will ...
Create and manage customer fields
... , add two colons (::) next to the top level value, then enter the sub-level value without adding a space after the colon. Create as many top-level values as you have sub-level options. For example, if you have three ...
Learnings from Help Center reporting
... 're using your help center as a storytelling hub through blog posts or similar types of content, you will immediately spot topics that spark interest. Expanding on these or using them in your marketing campaigns can help attract new visitors and generate revenue. Tracking the data in this ...
WhatsApp Template Quality Rating
WhatsApp is implementing strict quality monitoring of WhatsApp templates - the quality score now includes read rates as the key factor, in addition to traditional metrics like blocks and reports. This process aims to improve engagement, and ultimately better return-on-investment for businesses. The evaluation ...
Create filters for Gorgias Views and Advanced Search
Using Views and Advanced Search in Gorgias starts with understanding how attributes, operators, and values work together to create a filter. By applying multiple filters, you can build Views that display relevant tickets, or search your helpdesk for tickets that match your conditions. Tip: Check ...
Send and receive email from Gorgias with the Outlook integration (Microsoft 365)
To set up Email as a channel in Gorgias, you can connect your Outlook or Microsoft 365 account to your Gorgias inbox. When you connect Outlook to Gorgias, all new messages received at your support email address will appear as tickets in your helpdesk. To complete the setup ...
Review ticket quality in the Auto QA report
You can use the Auto QA report to get full visibility into the quality of your teams’ interactions with customers. As your agents close conversations with customers, Gorgias uses Auto QA to automatically evaluate and assign a quality score to their tickets. In your Statistics, you can ...
