... connection is stable enough. Do my customers receive any costs from calls? No, your customers won't be charged outside of the standard calling rates they already receive from their phone provider. Toll-free phone numbers incur no charges at all for the customers. Can I ...
... in the report. You might want to examine ticket data in a spreadsheet or upload it to another tool for further analysis. The data includes standard information about tickets, including ticket IDs, tags, the channel where the conversation started, the subject, agent name, dates ...
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
Convert is an add-on product that enables ecommerce brands to elevate their customer experience by easily launching onsite campaigns to increase website conversion rates. If you're a chat user, you already have access to Convert and can launch free Light Campaigns. By subscribing, you ...
Just like you would with human agents on your team, coaching and providing feedback is a critical part of improving AI Agent’s effectiveness. You can give feedback directly on the messages that AI Agent provides to customers in your tickets. When reviewing a ticket handled by AI ...
Beta feature: Customer Fields is currently in Beta. This document and the Customer Fields feature are subject to change. You can leave feedback to help us improve the feature before its full release. Customer fields are unique properties that let your agents capture additional information about shoppers on their ...
I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
