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Set up Voice to make and receive calls in Gorgias
... Guide to Gorgias Voice Manage Voice Integrations in Gorgias Manage call flows and configure IVR for Gorgias Voice Enable transcription for Gorgias Voice integrations Enable spam detection for Gorgias Voice Automatically record Gorgias Voice calls Set up Voicemail for Gorgias Voice integrations Set Business Hours for Gorgias support channels IVR ...
Voice Troubleshooting
... , the call button is greyed out This is likely due to the format of the number being dialed — phone numbers must be in the standard international format including country code and + (like +12345678901). Searching for a customer by phone number isn't working This ...
Gorgias Voice call flow and IVR menu examples
We’ve compiled some examples of Interactive Voice Response (IVR) menus and call flows that you can use as inspiration to create your own. Follow the steps to replicate ours exactly, or add them into an existing call flow. Requirements Available on Helpdesk Plans with the ...
User permissions
In Gorgias a user’s role determines the level of permissions and access they have to the various features in the helpdesk. Admins can change an existing user’s role, and can assign a role to new users when they’re invited to Gorgias. Use the ...
Create Actions: use advanced options to build custom Actions for AI Agent
Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help. You can use a visual workflow builder to create custom Actions for AI Agent that align with ...
Explore AI Agent performance by ticket topic
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...
