137 Results for "span"
See how your skills and knowledge are performing
... skill's ticket volume, handovers, and average CSAT at a glance. To go deeper on a specific skill, open its performance panel. From the main menu, go to AI Agent > Skills. Select a skill. In the right-side panel, select Performance. A ...
Connect a store to Gorgias: BigCommerce
... the bottom-left corner. In the menu, locate Workspace, then select Store. Search for and select the store you'd like to manage. Click the Channels tab. Select a channel from the list. Use the side panel to set up the channel, then click Save.
Manage stores in Gorgias
... support offering on a store-by-store basis. Edit channels From the store management page, select the store you’d like to manage. Click the Channels tab. Select a channel from the list. Use the side panel to set up the channel, then click Save.
Connect a store to Gorgias: Magento 2
... used here may result in an error. Enter https://webhooks.gorgias.io as the callback URL. Enter your password. In the left panel, click API, and then select these permissions: Sales > Operations > Orders > Actions > View Sales > Operations > Orders ...
Manage Gorgias call flows and IVR menus
With the Gorgias Voice Add-on, you can design the path your customers follow when they contact your support team by phone. The call flow editor allows you automatically triage callers based on your Business Hours or fields in their profile, and to map out how callers ...
Review your AI Agent performance
Who can use this feature? All roles can view and filter analytics All plans with the AI Agent subscription Can be used with Shopify stores connected to Gorgias The AI Agent report gives you a focused view of how AI Agent is performing across your stores. It covers both ...
Customize AI Agent's tone of voice
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Tone of voice is how AI Agent sounds when it talks to your customers: the words it chooses, how it opens and ...
Create and manage call queues
A call queue is the routing system that controls which agents or teams receive incoming calls from Gorgias Voice. You can use call queues to prioritize and distribute calls to your team, manage call volume, and customize the caller's experience while they wait to connect with ...
