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Email integration FAQs

What's the difference between a standalone address, alias, and group/shared? A standalone address is a single email you use to send, receive, and log into your email. They'll have one inbox and emails can be received and sent from ...

AI Agent 101

AI Agent will be launched in July 2024. All Automate subscribers can apply for Beta by going to Automate → your store → AI Agent. Please make sure you meet these requirements and learn more about pricing before applying. AI Agent is a Gorgias Automate feature that uses artificial intelligence to scan ...

Customize Help Center appearance

... settings at any time, even after your Help Center is already published. Branding First, you can set your Brand name, add your Standard, White Logo, and Favicon (JPG or PNG). When it comes to logo size, the logo container has the following ...

Convert triggers glossary

... Add URL button. This means that the Campaign will appear in each one of these pages if other triggers within the Campaign are applicable. Time spent on page You can specify the amount of seconds the shopper needs to spend on the page for your targeted Campaign to trigger. Apart ...

Login Issues

If you're experiencing issues with logging in to Gorgias, as a first troubleshooting step please try to clear your Cache & Cookies. If you've used Google or Microsoft 365 SSO to sign in to Gorgias, you won't have an option to change ...

AI Agent Views

AI Agent will be launched in July 2024. All Automate subscribers can apply for Beta by going to Automate → your store → AI Agent. Please make sure you meet these requirements and learn more about pricing before applying. When AI Agent takes over a ticket, it will be immediately assigned ...

Billable tickets, Automated interactions, Convert Campaigns

Each Gorgias product added to the base Gorgias subscription is charged based on usage. A billable ticket is a ticket that received a response from an agent or a Rule: if a customer sends a message via one of the integrated channels and an agent or Rule responds to ...

Create winning Convert campaigns

Convert is a tool for e-commerce brands trying to optimize their website's performance, increase conversions, reduce bounce rates, boost average order value, raise awareness, and ultimately drive more sales. Below are some best practices to consider when planning and executing onsite ...