137 Results for "span"
Voice Troubleshooting
... , the call button is greyed out This is likely due to the format of the number being dialed — phone numbers must be in the standard international format including country code and + (like +12345678901). Searching for a customer by phone number isn't working This ...
Answer chat tickets with automatic Article Recommendations (BigCommerce and Magento)
... ’s questions and intent. Use language simple: use simplified terminology that focuses on accurately getting your point across, replacing overly technical or niche terms with accessible ones. Use headings and subheadings: organize your article into helpful headings that help readers find and scan for answers quickly
Gorgias Voice call flow and IVR menu examples
We’ve compiled some examples of Interactive Voice Response (IVR) menus and call flows that you can use as inspiration to create your own. Follow the steps to replicate ours exactly, or add them into an existing call flow. Requirements Available on Helpdesk Plans with the ...
User permissions
In Gorgias a user’s role determines the level of permissions and access they have to the various features in the helpdesk. Admins can change an existing user’s role, and can assign a role to new users when they’re invited to Gorgias. Use the ...
Create Actions: use advanced options to build custom Actions for AI Agent
Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help. You can use a visual workflow builder to create custom Actions for AI Agent that align with ...
Tickets Panel
Agents can preview and manage tickets from a dedicated Tickets panel - users can see the outline of tickets they're set to handle without leaving the one they're currently working on. The blue icon of the channel shows that there's a new message from ...
Netsuite
NetSuite ERP is an all-in-one cloud business management solution that helps organizations operate more effectively. How it works By integrating NetSuite and Gorgias, you can automate core processes and have real-time visibility into operational and financial performance, as well as manage accounting ...
Getting started for new Gorgias users
Gorgias is an AI-first customer support platform built for ecommerce teams. All of your customer inquiries — from email, live chat, social media, SMS, and Voice — are combined into a unified inbox alongside your customers' order history and account data. Before you start, ...
