64 Results for "span"
Optimize your knowledge for AI Agent
... Agent to find the right answer. Write in plain, specific language. Say exactly what you mean, the way a shopper would ask. ✅ Standard orders are delivered within five business days. ❌ Orders are processed and dispatched in a timely manner. Explain your terms. Define anything specific to ...
Email: Connect your email and set up automatic forwarding
... an alias, distribution list, or Google Group as a support address? When using automatic forwarding, we recommend that you use a standard email address with a verified domain to ensure reliable delivery. Should you use a non-standard email address, Gorgias may not be ...
SMS FAQs
... out support, so if a customer sends "Stop", "Unsubscribe", "Cancel", or any other industry-standard opt-out language, you will no longer be able to respond to them until they resubscribe by replying "Start". Is ...
Use A/B split tests to create effective campaign messaging
... the Test Settings tab, then click on Stop Test Click on New Campaign from Winner to launch the winning variant as a new, standalone campaign Best practices for A/B testing Test a single variable → for clear results, focus on testing one change to your campaigns ...
Filter data in reports and dashboards
Who can use this feature? All roles can view and filter analytics, but only the Owner, Admins, and Leads can create saved filters and pin defaults All Helpdesk plans Filters let you refine the data shown in your Analytics reports and dashboards. You can also save ...
Chat: Set up campaigns to proactively engage shoppers
Campaigns let you proactively engage shoppers on your website by sending them a message through the chat widget. You can target specific customer segments based on conditions like the page they're on, how long they've been there, or what's in their cart ...
Gorgias Analytics: Insights reports
You can use Gorgias’s Insights reports to analyze trends in your ticket fields, tags, macros, and intents. These reports give you visibility into which ticket field values and tags are used most often, how frequently agents rely on macros, and what customer intents ...
Voice FAQ
What is the minimum bandwidth needed to support calls? Bandwidth (Uplink/Downlink) Opus*: 40kbps / 40 kbps PCMU: 100kbps / 100kbps Latency (RTT) < 200ms Jitter < 30ms Packet Loss < 3% You can also run a Twilio test to ...
