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Subscription plans

... integrations. I'm paying through Shopify, what's the $10,000 approved usage limit on my receipt? This is a standard payment term for pay-per-use services through Shopify - it shows the cap on payments debited for this particular app through ...

Rule Glossary: WHEN

... in it will trigger the Rule: ticket created/deleted opened/closed assigned/unassigned Tag added/removed marked/unmarked as spam message sent/received ticket subject updated customer updated ticket snoozed deleted/removed from Trash The ticket update event doesn't work ...

Auto-tag Rule best practices

... Facebook and Instagram comments We don't recommend setting up auto-reply Rules for social media comments because they can be registered as spammy and deactivate your social media account, but you can always auto-tag your social media posts and comments for easier sorting and ...

SMS FAQs

... Norway (+47) Poland (+48) Portugal (+351) Romania (+40) Slovakia (+421) Spain (+34) Sweden (+46) Switzerland (+41) United Kingdom (+44) Vatican City (+ ...

Outlook (Microsoft 365) Email FAQs

... its email service in two ways: As part of a package like Microsoft 365 (customizable domain like @gorgias.com). As a standalone product direct to consumers (domain will always be @outlook.com or @hotmail.com). This is accessed through either a browser ...

Embed Help Center

... embed is only available for Shopify stores. The embed via HTML option requires more technical skill but allows more granular placement. Publishing it on a standalone domain and manually linking it is explained more here. Manage which pages your Help Center appears on You can manage which pages (and ...

Tickets Sidebar 101

... All open tickets Snoozed - Snoozed tickets assigned to me Closed - All closed tickets Trash - Deleted tickets (purged after 30 days) Spam - Tickets identified as spam (purged after 30 days) Admins will be able to edit this as many times as they like ...

Import and export Macros

... line in the CSV and nothing will happen (no Macro will be created as a result). Make sure that there are no empty spaces at the ends of the rows and name your columns exactly name, body_text, tags, and id without any capitalization ...