137 Results for "span"
Handle tickets in Gorgias: Facebook Messenger and Instagram DMs
... Live chat ticket so that you or AI Agent can respond in real time. Messaging windows Meta enforces messaging windows to protect your customers from spam and unwanted replies. For Messenger and Instagram DMs, you have seven days from a customer's most recent reply to respond. If ...
Auto-reply Rule best practices
... that arrive outside business hours. We don't recommend setting this Rule up for Facebook/Instagram comments as they can be flagged as spam. During a holiday If your team closes for holidays, schedule holiday hours ahead of time, then create a rule that uses the ...
Set SLA policies in Gorgias
... customers. When introducing an SLA, be sure to communicate these policies to your team members, so they understand the service commitments and performance standards they’re expected to meet. A realistic, achievable SLA can positively impact a team’s work ethic, so it’ ...
Auto-close Rule best practices
... to handle. It'll look for the ones that contain @ and don't contain any spaces (that's the empty space in the message body does not contain any of node - set it up by hitting the spacebar and then Enter) and then ...
Login Issues
... Safari, Edge, Firefox). 3. Sign in again on the desktop browser using the new password. Don't forget to check your Spam/Junk folder for the password reset email as well, if you’re not seeing it in your main inbox. Can' ...
Score AI
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Score AI delivers comprehensive quality assurance and performance optimization for customer experience teams through artificial intelligence. Our platform automatically evaluates every customer ...
Add Shopify metafields to Gorgias
You can bring context from Shopify into Gorgias by importing your most relevant metafields into your helpdesk. Once imported, metadata will appear in customer profiles and the Shopify widget in your ticket sidebar. You can use metafields as a variable in macro reply text, and in rules. Note ...
Auto-tag Rule best practices
You can use your Rules to add Tags to a ticket which will help you sort them into Views and organize your workflow based on your needs. Cancel order This Rule is set to auto-assign to a specific agent. If you have an agent who works directly with ...
