57 Results for "span"
Use A/B split tests to create effective campaign messaging
... the Test Settings tab, then click on Stop Test Click on New Campaign from Winner to launch the winning variant as a new, standalone campaign Best practices for A/B testing Test a single variable → for clear results, focus on testing one change to your campaigns ...
Help Center 101
... to be at the root level. Can I only set up a Contact Form through Gorgias? You can use the Contact Form as a standalone page too. Can I duplicate my Help Center? Yes - just click the duplication button on the right next to it. This will ...
Review ticket quality in the Auto QA report
... in the report. You might want to examine ticket data in a spreadsheet or upload it to another tool for further analysis. The data includes standard information about tickets, including ticket IDs, tags, the channel where the conversation started, the subject, agent name, dates ...
Voice FAQ
... calls will be recorded. Will calling my helpdesk cost my customers money? No, your customers won't be charged outside of the standard calling rates they already receive from their phone provider. Toll-free phone numbers incur no charges at all for the customers. Our agents ...
WhatsApp 101
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
How Shopping Assistant uses discounts
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias When a shopper is considering a purchase, the right discount ...
Voice Troubleshooting
An error has occurred while trying to connect to the Gorgias Voice application Please refresh your browser to reset the connection. Microphone access hasn't been granted 1. From your Gorgias account, click the button next to the page URL. 2. Click on Site settings. 3. Check if ...
Gorgias Voice call flow and IVR menu examples
We’ve compiled some examples of Interactive Voice Response (IVR) menus and call flows that you can use as inspiration to create your own. Follow the steps to replicate ours exactly, or add them into an existing call flow. Requirements Available on Helpdesk Plans with the ...
