52 Results for "span"
WhatsApp 101
... after the verification process. If you have an IVR set up for that number, you'll need to temporarily convert it to a standard number by deleting the Voice integration and recreating it with the function field set to Standard number. 2. Ensure that calls are routed to ...
Voice Troubleshooting
... the call button is greyed out This is likely due to the format of the number being dialed - phone numbers must be in the standard international format including country code and + (like +12345678901). Searching for a customer by phone number isn't working This ...
Gorgias Voice call flow and IVR menu examples
We’ve compiled some examples of Interactive Voice Response (IVR) menus and call flows that you can use as inspiration to create your own. Follow the steps to replicate ours exactly, or add them into an existing call flow. Requirements Available on Helpdesk Plans with the ...
How Gorgias's AI Agent works
The agentic logic that powers Gorgias’s AI Agent allows it to dynamically address every customer request with a high level of accuracy, safety and reliability — just like a capable human agent would. Most AI agents powered by large language models (LLMs) can generate text based ...
