209 Results for "tags"
Tags 101
You can use Tags in Gorgias to sort your tickets and automate your workflow as they can tell you at a glance what the ticket is about, who it should be assigned to, which Rule was applied to it, etc. Add or remove Tags Add Tags There ...
Tags
The Tags section in Statistics will show you how many tickets were created during a specific time period that have a certain Tag attached to them. You can also use the filters on the top right to change the time period and select specific channels, and download a CSV ...
Default Tags
There are some default Tags present in every Gorgias account for convenience - these are Tags that are usually the industry standard and used by almost every business. Here are the default Gorgias Tags: already-shipped auto-close auto-reply cancel order cancel/refund change ...
Merge or sort Tags
You can sort your Tags to look through them in a specific order or merge some Tags together if you have duplicates. Sort By default, Tags will be sorted based on which ones have been used the most. You can change this between ascending and descending by clicking on ...
Understand AI Agent tags and ticket views
... use them as conditions in rules to route, prioritize, or automate follow-up on AI Agent tickets. This article covers: Lifecycle tags Support actions tags The AI Agent ticket view Use tags in rules Lifecycle tags Lifecycle tags are applied by AI Agent as it processes ...
Let AI Agent autofill tags and ticket fields
... helpdesk settings. Open the dropdown menu in the top-left corner, then select AI Agent. Click Settings. Under AI ticket tagging, select Tags. Click Add Ticket Tags, then select the tags that you want AI Agent to autofill. Next to each selected tag, describe what ...
Create, edit, or delete Tags
Only Admins and Lead agents can access the Tags menu and create, edit, or delete them - other users can only use existing Tags in tickets. Create 1. Go to Settings -> Productivity -> Tags. 2. In the top right corner, click on Create Tag ...
Gorgias Analytics: Insights reports
... how the top 10 tags have evolved over the selected timeframe, grouped by the date each tag was added to a ticket. All used tags: the full list of tags used at least once during the selected timeframe, with a ticket count for each. Only tags with ...
