209 Results for "tags"
Exclude tickets from receiving the Satisfaction survey (CSAT)
... flagged for exclusion and when the ticket closes, the CSAT survey won’t be sent. Tip: Pair this action with an Add tags action in the same macro (for example, a tag like `csat-excluded`) so you can track which tickets ...
Omnisend
... unhappy customers with discount codes or special offers, when the customer submits a rating in Gorgias. Sync the information collected by Gorgias, including tags and survey scores. Omnisend tags are automatically added to tickets in Gorgias. Steps 1. Go to Settings -> App Store -> All ...
Auto-tag Rule best practices
You can use your Rules to add Tags to a ticket which will help you sort them into Views and organize your workflow based on your needs. Cancel order This Rule is set to auto-assign to a specific agent. If you have an agent who works directly with ...
Create and manage customer fields
Customer fields are unique properties that let your agents capture additional information about shoppers on their customer profile in Gorgias. Unlike ticket fields or tags, customer fields stay with your customer from ticket-to-ticket, so your agents have full context about the person they’ ...
ClientZen
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. ClientZen automatically applies smart semantic tags at scale to all customer feedback, including tickets, reviews, calls, and more ...
Create tickets via Klaviyo's sign-up form
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Create a segment in Klaviyo 1. Name it and add Tags if needed (Tags aren't required for the flow ...
Macros: Add actions to macros
You can add actions to your Gorgias Macros to automatically trigger events in your helpdesk, as well as in certain integrations, when the macro is applied. For example, you can create a macro with an Add tags action to automatically apply specific tags to tickets where the ...
Take action on tickets in bulk
You can use bulk actions to take the same action on multiple tickets at once. You can take the following ticket actions in bulk: Set ticket status to open/closed Assign tickets to yourself/other agents/other teams Apply Macros Add tags Mark tickets as read ...
