208 Results for "tags"
Best practices for writing Guidance
... clearly who you’re talking about (for example, “customers” versus “VIPs”) Use variables, like Shopify customer tags, to directly reference types of customers or orders Tag Support Actions → if you want AI Agent to use a specific Support Action, ...
Statistics 101
... the data. Check out our dedicated articles on this section. Ticket Insights This section of Statistics provides insight into ticket aspects like Ticket Fields, Tags, Macros, and Intents - components of tickets that provide more information about the type of ticket it is and the pre- ...
Create rules to take automatic actions on tickets
... menu. When configuring an "IF" statement, you'll decide the condition the rule looks for (ticket channel, subject, tags, customer data, etc.), the operator (is, contains, starts with, etc.), and the value the ...
Add internal notes to tickets
... condition. Click the condition selector (which defaults to ticket status), then select Message > Public and set the variables to is false. Click THEN, then select Action. Click Select action, then select Add tags, and enter the name of the tag. Click Create rule.
Create filters for Gorgias views and advanced search
Using views and advanced search in Gorgias starts with understanding how attributes, operators, and values work together to create a filter. By applying multiple filters, you can build views that display relevant tickets, or search your helpdesk for tickets that match your conditions. Tip: Check ...
Certainly
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Certainly is a Conversational AI Platform made for e-commerce and customer service - it's a conversational interface that ...
KrispCall
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. The KrispCall and Gorgias integration allows you to manage phone interactions and customer service more efficiently. With just a few clicks, ...
Create an Action to connect AI Agent to other apps
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
