208 Results for "tags"
Refine your Gorgias statistics
... specified values. It uses an AND logic - when 2 Tags are selected; the data will include ONLY tickets that contain at least both tags. “Is not one of”: Excludes data with any of the specified values. It includes tickets without tags. Ticket fields filters You ...
Use intents and sentiments to prioritize and route tickets
... can use the tags to power additional workflows in your helpdesk. For example, you can: Create a rule that routes tickets with certain tags to a specific team. Review the Tags report in your analytics to measure the frequency of tickets of each intent or sentiment. Use advanced ...
How to use Gorgias: a quick start guide
... , macros, ticket assignmentand auto-merge to automate ticket actions, and configure customer satisfaction benchmarking with CSAT and SLAs. 16. Fields and tagsYou can use fields and tags on your customers and tickets to organize your helpdesk, and power certain automations. Create ticket fields and customer ...
Gorgias rule builder variables and conditions
This glossary is a reference for when you're building a rule with the WHEN, IF, THEN builder, and are looking for details on a specific trigger, condition, or action. The WHEN triggers are what determine when a rule fires, the IF/ ...
Set business hours for Gorgias Support Channels
Set business hours in Gorgias to define the days and hours your support team is available to respond to customer inquiries. Your business hours can be used in conditions when creating rules, and they control when the chat widget on your website appears online to shoppers, as well ...
Manage Recharge subscription via Flows
You can create a Flow with HTTP request that will enable your customers to manage their Recharge subscriptions without involving your team. Steps 1. You can start the Flow with the Trigger button I'd like to manage my subscription: 2. For the second step select Customer login ...
Retently
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently ...
Subject line Rules for the Help Center Contact Form
You can customize Help Center Contact Form subject lines and create Rules to auto-tag and auto-assign certain tickets based on the customized subject lines. If you are looking for Rules for your Standalone Contact Form check our article with examples. Here's an example of ...
