208 Results for "tags"
Dotdigital
... sync into the app, you can’t differentiate between them per se. In the meantime, the only way might be by adding tags in Gorgias that would specify which account it is, and the Dotdigital team will work on including an attribute on the ticket data ...
Handle tickets in Gorgias
... will appear across the top of the ticket, where you’ll see the agent’s name and profile picture. Review and add tags and fields Tags and fields can be added to tickets by automations or by your teammates, and often provide a useful overview of ...
Measure support performance: Revenue report
... menu, locate Support Performance, then select Revenue. Click the filters at the top of the report to adjust the store, channel, tags, or timeframe. Download revenue data If you’d like to review the data in the revenue report outside of Gorgias, you ...
Slack
... to include the message public is false Rule condition so it directs to the internal note specifically. Can I get Slack notifications based on ticket Tags or Channels? No - the only triggers available in the HTTP integration settings are: Ticket Created, Ticket Updated, and Ticket ...
View an audit log of changes to your account
You can use audit logs to see a chronological record of changes to your Gorgias helpdesk. The audit log shows what events occurred in your account, and when they happened. To access your audit logs, go to Settings, then locate Audit logs. Filter events in the audit ...
Review performance analytics for Support Agent
You can measure AI Agent’s support performance using Gorgias’s detailed reports. By looking at the AI Agent report in your Analytics, you can review how the AI scores in terms of First Response Time (FRT), CSAT, one-touch tickets and ...
Parabola
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Parabola is an AI-enabled workflow automation tool that helps support, CX, and operations teams turn messy, manual ...
Why AI Agent closes or snoozes tickets without responding
If you've noticed AI Agent close a ticket without sending a response, or set a ticket aside without any action from your team, this article explains why. Not every ticket needs a response — AI Agent is designed to recognize when a message requires no action, ...
